About Company
Are you passionate about connecting with people and making a real impact in your community? Career.zycto partners with leading local businesses in Barrhaven, dedicated to fostering vibrant customer relationships and driving community success. We believe that exceptional local market customer assistants are the heart of any thriving local enterprise, embodying the values of service and community engagement. Join our network and become a vital link between businesses and their cherished clientele, contributing directly to the unique charm and growth of Barrhaven’s local economy. We empower individuals to find roles where their dedication to customer satisfaction truly shines.
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Job Description
We are seeking an enthusiastic and dedicated Local Market Customer Assistant to join our network of dynamic local businesses in Barrhaven, Ottawa. This pivotal role is perfect for an individual who thrives on direct interaction with the community, possesses a natural flair for customer service, and is eager to support the success of local enterprises. As a Local Market Customer Assistant, you will be the friendly face and helpful voice that customers associate with the business you support. Your day-to-day will involve a variety of tasks aimed at ensuring a seamless and positive experience for everyone who walks through the door or reaches out for assistance.
This role goes beyond basic transactions; it’s about building relationships, understanding customer needs, and providing tailored solutions that reflect the unique character of Barrhaven’s local market. You’ll be instrumental in creating a welcoming atmosphere, answering inquiries, processing sales, and resolving issues with efficiency and a smile. If you are a proactive problem-solver with excellent communication skills and a genuine desire to contribute to the local economy, we encourage you to apply. We are looking for someone who can not only manage daily operational tasks but also proactively identify opportunities to enhance customer satisfaction and loyalty.
Key Responsibilities
- Greet customers warmly and provide exceptional service, creating a positive and welcoming environment.
- Answer customer inquiries in person, over the phone, and via email, providing accurate and helpful information about products, services, and local offerings.
- Assist customers with product selection, provide recommendations, and process transactions efficiently using POS systems.
- Resolve customer complaints and issues with patience, empathy, and professionalism, escalating complex problems when necessary.
- Maintain a clean, organized, and inviting store/office space, ensuring merchandise or information displays are well-presented.
- Process returns, exchanges, and special orders in accordance with company policies.
- Assist with inventory management, including receiving shipments, stocking shelves, and conducting regular stock checks.
- Support marketing initiatives by distributing promotional materials and informing customers about current specials or events.
- Collaborate effectively with team members to achieve daily operational goals and enhance the overall customer experience.
- Capture customer feedback to help improve services and offerings, contributing to continuous business growth.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to provide outstanding customer service and build rapport.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Basic computer proficiency, including experience with POS systems and email correspondence.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated problem-solving capabilities and a proactive attitude.
- Organizational skills with attention to detail.
- Reliability and punctuality.
Preferred Qualifications
- High school diploma or equivalent.
- Minimum of 6 months of experience in a customer-facing role (e.g., retail, hospitality, administrative assistant).
- Familiarity with the Barrhaven community and local businesses.
- Ability to communicate in both English and French (bilingualism) is considered an asset.
Perks & Benefits
- Competitive salary and opportunities for performance-based incentives.
- A supportive and collaborative work environment.
- Opportunities for professional development and career advancement within our network.
- Direct impact on the success and growth of local Barrhaven businesses.
- Engage with a vibrant local community and build lasting relationships.
- Comprehensive training on products, services, and customer engagement best practices.
How to Apply
Ready to make a difference in Barrhaven’s local market? Click the application link below to submit your resume and a brief cover letter outlining why you’re the perfect fit for a customer-centric role and how you envision contributing to our community. We look forward to learning more about you and how you can contribute to our vibrant local economy.
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