About Company
Are you passionate about styling and connecting people with the latest trends? At Career.zycto, we partner with some of Lagos’s most exclusive fashion boutiques, offering dynamic career pathways in a vibrant retail environment. We understand the unique flair a fashion sales representative brings, and we’re committed to placing talent where it can truly shine. Join a team where your keen eye for style, exceptional customer service, and enthusiasm for luxury fashion are not just valued but celebrated, contributing directly to a memorable shopping experience for discerning clients. Discover your next exciting chapter in the heart of Victoria Island’s fashion scene with us.
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Job Description
Are you a charismatic and style-savvy individual with a passion for high-end fashion and a knack for creating memorable customer experiences? We are seeking an exceptional Fashion Sales Representative to join a prestigious boutique store located in the vibrant heart of Victoria Island, Lagos. This is a unique opportunity to represent a curated selection of designer brands and cultivate a discerning clientele. As a key member of our team, you will be the face of the boutique, responsible for delivering an unparalleled level of service, driving sales, and maintaining the immaculate presentation of our exclusive collections. Your role will go beyond transactional selling; you will become a trusted style advisor, helping clients discover pieces that perfectly complement their personal aesthetic and lifestyle. We are looking for someone who thrives in a fast-paced, luxury retail environment, possesses an innate understanding of fashion trends, and is committed to building lasting relationships with our valued customers. If you are enthusiastic about fashion, possess excellent communication skills, and are driven by the desire to exceed expectations, we invite you to apply and contribute to an environment where elegance meets unparalleled customer service. This position offers a fantastic platform for growth, allowing you to immerse yourself in the dynamic world of luxury retail while honing your sales and styling expertise alongside a supportive and passionate team. Join us in setting new benchmarks for customer satisfaction and fashion excellence in Lagos.
Key Responsibilities
- Achieve and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs) through proactive engagement with customers.
- Provide personalized styling advice and product recommendations, demonstrating in-depth knowledge of current fashion trends, merchandise features, fabric care, and brand stories.
- Cultivate and maintain strong client relationships, fostering loyalty and repeat business through personalized follow-ups, excellent after-sales service, and CRM engagement.
- Ensure the boutique's visual merchandising standards are impeccable, contributing to an inviting, luxurious, and aesthetically pleasing shopping environment.
- Process transactions accurately and efficiently using the Point of Sale (POS) system, handling cash, credit card, and other payment methods with integrity.
- Actively participate in team meetings, product knowledge training sessions, and promotional events to enhance product understanding and refine sales techniques.
- Maintain a pristine and organized sales floor, ensuring all merchandise is correctly displayed, sized, ticketed, and replenished promptly.
- Stay updated on competitor activities, market trends, and new arrivals to effectively position the boutique's unique offerings and advise clients confidently.
- Assist with stock replenishment, inventory management, and stockroom organization, ensuring adequate levels of merchandise are available on the sales floor.
- Uphold the highest standards of customer service, resolving inquiries, feedback, and complaints professionally and promptly to ensure client satisfaction.
Required Skills
- Proven experience in retail sales, with a minimum of 1 year, preferably in fashion, luxury goods, or a high-end boutique setting.
- Excellent communication and interpersonal skills, with a natural ability to build rapport and engage effectively with diverse clientele.
- Strong understanding of current fashion trends, styling techniques, fabric types, and garment care.
- Goal-oriented with a demonstrated ability to meet and exceed sales targets and KPIs.
- Proficiency in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office Suite).
- Impeccable personal presentation, a sophisticated demeanor, and a genuine passion for the fashion industry.
- Ability to work flexible hours, including evenings, weekends, and holidays, as retail demands.
- Fluent in English, with excellent verbal and written communication abilities.
- Ability to stand for extended periods and perform light lifting as required in a retail environment.
Preferred Qualifications
- A diploma or degree in Fashion Merchandising, Marketing, Business Administration, or a related field.
- Experience working specifically in a high-end boutique or with a luxury fashion brand.
- Knowledge of an additional local language (e.g., Yoruba, Igbo, Hausa) is a plus.
- Existing client book or network within the fashion community in Lagos.
- Familiarity with CRM software and clienteling best practices.
- Social media savvy with an understanding of digital fashion trends and platforms for client engagement.
Perks & Benefits
- Competitive base salary complemented by an attractive commission structure tied to sales performance.
- Opportunities for career growth, professional development, and advancement within the luxury retail sector.
- Generous employee discount on boutique merchandise, allowing you to stay stylish.
- Dynamic and supportive work environment in a prime Victoria Island location, at the heart of Lagos's fashion scene.
- Health and wellness benefits package (details provided upon successful offer).
- Participation in exclusive fashion events, brand launches, and styling workshops.
How to Apply
Ready to showcase your passion for fashion and exceptional sales talent? We invite you to become a part of a boutique that celebrates style and service. Click the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this exciting role.
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