About Company
Join a forward-thinking team where your technical expertise directly impacts daily operations! At Career.zycto, we empower businesses by ensuring their IT infrastructure is robust, reliable, and cutting-edge. We understand that a seamless technology experience is critical for success, and that’s where you come in. For an IT Technician, our environment offers a dynamic blend of challenges and continuous learning, providing ample opportunities to hone your skills across diverse hardware and software landscapes, making a tangible difference from day one.
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Job Description
We are seeking a highly motivated and skilled IT Technician with a strong focus on hardware setup and troubleshooting to join our growing team in Henbury, Bristol. In this pivotal role, you will be the frontline support for all hardware-related issues, ensuring our systems run smoothly and efficiently. From configuring new workstations and servers to diagnosing complex hardware malfunctions and implementing effective solutions, your expertise will be crucial in maintaining our operational continuity. This position requires someone who is not only technically proficient but also possesses excellent problem-solving abilities and a proactive approach to IT support. You will be instrumental in deploying new technologies, upgrading existing hardware, and providing essential technical guidance to end-users, contributing directly to a productive and technologically sound work environment. If you thrive in a dynamic setting, enjoy hands-on technical work, and are committed to delivering exceptional IT service, we encourage you to apply and become a key player in our IT infrastructure team.
Key Responsibilities
- Perform setup, configuration, and deployment of new hardware including desktops, laptops, servers, printers, and network devices.
- Diagnose, troubleshoot, and resolve hardware and peripheral device issues efficiently and effectively.
- Conduct routine maintenance, repairs, and upgrades for all IT hardware to ensure optimal performance and longevity.
- Install and configure operating systems and software applications as required, ensuring compatibility and proper functionality.
- Provide technical support to end-users for hardware-related queries and issues, offering clear and concise solutions.
- Maintain accurate inventory records of all hardware assets and manage their lifecycle from acquisition to disposal.
- Collaborate with the broader IT team on projects involving system rollouts, infrastructure improvements, and technology advancements.
- Document troubleshooting steps, solutions, and best practices to build a comprehensive knowledge base.
Required Skills
- Proven experience with PC hardware components, assembly, and repair.
- Strong knowledge of Windows operating systems (Windows 10/11) and basic networking concepts.
- Proficiency in diagnosing and resolving hardware and software conflicts.
- Familiarity with various peripheral devices such as printers, scanners, and monitors.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong communication and interpersonal skills for effective user support.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with server hardware and basic server administration.
- Knowledge of mobile device management (MDM) and support.
- Prior experience in a similar IT support or technician role.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Generous paid time off and public holidays.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and industry certifications.
- Dynamic and supportive work environment with a focus on teamwork.
- Employee assistance program.
- Company pension scheme.
How to Apply
Eager to make an impact? Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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