About Company
Are you passionate about crafting memorable guest experiences in Nigeria’s bustling hospitality scene? Career.zycto is a dynamic recruitment firm dedicated to placing exceptional talent within the country’s most reputable hotels and resorts. We understand the unique demands and rewarding nature of the guest service role, and we excel at matching dedicated professionals with environments where they can truly thrive. Our mission is to foster careers, not just fill positions, ensuring that every assistant finds a supportive and growth-oriented workplace.
Advertisement
Job Description
Career.zycto is seeking a dedicated and enthusiastic Hotel Guest Service Assistant to join a prestigious hospitality team located in the vibrant heart of Idumagbo, Lagos Island. This is an incredible opportunity for someone passionate about delivering exceptional customer service and creating unforgettable experiences for guests from around the globe. As a Guest Service Assistant, you will be the first point of contact for our guests, embodying the hotel’s commitment to hospitality excellence. Your role is pivotal in ensuring every guest feels welcomed, valued, and completely at home from the moment they arrive until their departure.
This position offers a unique chance to immerse yourself in the dynamic world of hospitality in one of Africa’s most exciting cities. You will be instrumental in handling check-ins and check-outs, managing reservations, providing detailed information about hotel amenities and local attractions, and promptly addressing any guest inquiries or concerns. We are looking for an individual with a keen eye for detail, a proactive approach to problem-solving, and an innate ability to connect with people from diverse backgrounds. The fast-paced environment of Lagos Island demands quick thinking, adaptability, and a consistently professional demeanor.
Beyond the day-to-day operations, you will contribute significantly to the overall guest satisfaction scores and the hotel’s reputation. This role is perfect for someone who enjoys a challenge, thrives in a service-oriented environment, and is eager to grow within the hospitality industry. We value individuals who are not only skilled but also genuinely enjoy making a positive impact on someone’s stay. If you are ready to embark on a fulfilling career where your efforts directly contribute to guest happiness and operational success, and where your accommodation needs are taken care of, we encourage you to apply.
Advertisement
Join a team where your dedication is recognized, your professional growth is supported, and you are empowered to deliver outstanding service every single day. We believe in nurturing talent and providing the resources needed for our staff to excel. This is more than just a job; it’s an invitation to become an essential part of a leading hospitality experience in Lagos.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Efficiently process guest check-outs, handling payments and providing accurate invoices.
- Address guest inquiries, requests, and concerns promptly and professionally, striving for first-contact resolution.
- Provide comprehensive information about hotel services, facilities, and local attractions in Idumagbo and greater Lagos.
- Manage room reservations, cancellations, and modifications with precision and attention to detail.
- Coordinate effectively with housekeeping, maintenance, and other departments to ensure seamless guest service.
- Maintain an organized, clean, and welcoming front desk and lobby area.
- Process all financial transactions accurately and securely, adhering to hotel policies.
- Actively upsell hotel amenities and services when appropriate, enhancing guest experience.
- Handle guest mail, messages, and wake-up calls reliably.
- Assist with luggage handling and transportation arrangements as needed.
- Proactively anticipate guest needs and offer personalized assistance to enhance their stay.
- Adhere strictly to all hotel policies, safety procedures, and local regulations.
- Maintain a professional and friendly demeanor at all times, representing the hotel's brand.
- Resolve minor guest complaints independently and escalate complex issues to management.
- Participate in ongoing training and development programs to enhance skills and service quality.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills with a friendly and approachable demeanor.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications (MS Office Suite) and quick to learn new software.
- Problem-solving abilities with a calm and professional approach.
- High level of attention to detail and accuracy.
- A strong work ethic and commitment to reliability.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Proactive and positive attitude with a passion for helping people.
Preferred Qualifications
- Previous experience (1+ year) in a hotel front office or guest service role.
- A diploma or degree in Hospitality Management or a related field.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of Idumagbo, Lagos Island, and surrounding attractions.
- Ability to communicate in additional languages (e.g., Yoruba, Igbo, Hausa) is a significant advantage.
Perks & Benefits
- Accommodation provided within close proximity to the hotel.
- Competitive monthly salary commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A vibrant and supportive work environment in a prime Lagos Island location.
- Staff meals during shifts.
- Comprehensive health and wellness benefits (details provided upon offer).
- Employee discounts on hotel services and amenities.
- Continuous training and development programs to enhance your skills.
- Paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply for this exciting opportunity. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team!
