About Company
Shaping the digital landscape demands strong foundations, and that’s precisely what we offer at Career.zycto. For an IT Support Specialist, this means joining a team where your technical prowess directly enables our innovation and operational excellence. We champion a culture of continuous learning and empower our employees to tackle complex challenges with confidence. This is the ideal environment to hone your problem-solving skills, expand your professional network, and truly make a difference in our daily technological heartbeat. Come grow with us.
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Job Description
Are you a proactive and customer-focused IT professional eager to make a tangible impact? Career.zycto is seeking a dedicated IT Support Specialist to join our dynamic team in Anchorage, Alaska. This is a unique opportunity for an individual who thrives on solving technical puzzles, providing exceptional user support, and contributing to a robust IT infrastructure. Our ‘Flexible Time’ model is designed to offer work-life balance, incorporating a hybrid work model that blends remote work with essential on-site presence for critical system maintenance, hardware deployment, and collaborative team meetings.
As an IT Support Specialist, you will be the first line of defense for all technical inquiries, troubleshooting a wide range of hardware and software issues. Your role is crucial in ensuring the smooth operation of our internal systems, maintaining high productivity across all departments. You’ll work with cutting-edge technologies and play a key role in supporting our team’s digital journey. We value individuals who are not just problem-solvers but also excellent communicators, capable of translating complex technical information into easily understandable terms for non-technical users. If you are passionate about technology, eager to learn new systems, and dedicated to delivering outstanding service, we encourage you to apply. This role offers significant opportunities for professional growth and a chance to be part of a company that truly invests in its employees and their well-being.
Key Responsibilities
- Provide first and second-tier technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN problems.
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security.
- Document technical issues, solutions, and procedures in our knowledge base system.
- Assist with onboarding and offboarding processes, including hardware setup and software provisioning.
- Collaborate with senior IT staff on larger projects, system upgrades, and infrastructure improvements.
- Educate users on best practices for software usage and security awareness.
- Participate in an on-call rotation for after-hours critical support (infrequent).
Required Skills
- Minimum of 2 years of experience in an IT Support role.
- Proficiency in Windows and macOS operating systems.
- Strong understanding of Microsoft Office 365 suite (Outlook, Word, Excel, Teams).
- Experience with Active Directory user and group management.
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-centric approach with a strong commitment to service excellence.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT service management (ITSM) tools (e.g., Jira Service Desk, ServiceNow).
- Familiarity with cloud platforms (e.g., Azure, AWS).
- Experience with endpoint management solutions (e.g., Intune, SCCM).
- Basic scripting knowledge (e.g., PowerShell).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuing education.
- Flexible hybrid work environment (combination of on-site and remote work).
- State-of-the-art office facilities and equipment.
- Employee assistance program.
- Collaborative and supportive team culture.
How to Apply
Ready to bring your IT expertise to Career.zycto? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team!
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