About Company
Career.zycto isn’t just a recruitment firm; we’re architects of opportunity, connecting talent with leading hospitality establishments across Nigeria. For a dedicated Hotel Front Desk Assistant, we offer more than just a job – we provide a launchpad into vibrant careers within prestigious environments. We understand the nuances of the hospitality sector and are committed to placing individuals in roles where they can truly thrive, ensuring a supportive and engaging work experience. Join us, and discover how your passion for service can transform into a fulfilling and stable career, complete with attractive benefits like accommodation, setting you up for success in the heart of Victoria Island.
Advertisement
Job Description
Are you a highly organized, customer-focused individual with a passion for delivering exceptional guest experiences? Career.zycto is thrilled to partner with a distinguished hotel located on Water Corporation Road, Victoria Island, to recruit a dedicated Hotel Front Desk Assistant. This is an unparalleled opportunity to join a vibrant team where your skills will be valued, and your career can flourish. The best part? This role comes with **accommodation included**, providing you with a seamless transition and a comfortable living arrangement right in the heart of Lagos’s most prestigious business and leisure district.
As a Hotel Front Desk Assistant, you will be the welcoming face of the hotel, the first point of contact for guests, and an essential part of creating memorable stays. Your daily activities will range from efficient check-ins and check-outs to managing reservations, handling guest inquiries, and providing local recommendations. We are looking for someone who can maintain a professional and friendly demeanor even during peak hours, ensuring every guest feels valued and attended to. This role demands a proactive individual who can anticipate needs, resolve issues swiftly and courteously, and contribute positively to the hotel’s reputation for outstanding service.
You’ll be instrumental in managing guest accounts, processing payments accurately, and maintaining organized records. Strong communication skills are paramount, as you’ll interact with diverse guests from around the world and collaborate closely with other hotel departments, including housekeeping, concierge, and restaurant staff, to guarantee a smooth and coordinated operation. If you thrive in a dynamic environment, possess an innate ability to multitask, and are committed to upholding the highest standards of hospitality, this position offers significant potential for professional growth. Join a team that values your contribution and provides a supportive environment for you to excel, all while enjoying the convenience and comfort of included accommodation.
Advertisement
Key Responsibilities
- Warmly welcome guests, perform efficient check-ins and check-outs, and assign rooms.
- Handle all guest inquiries and requests promptly and professionally, providing accurate information about hotel services and local attractions.
- Manage reservations, cancellations, and modifications, ensuring accuracy and proper system updates.
- Process payments, verify guest credit, and accurately handle cash and card transactions.
- Maintain clear and effective communication with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Resolve guest complaints and issues with tact and empathy, escalating complex problems to management when necessary.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Perform general administrative tasks such as answering phones, responding to emails, and managing incoming/outgoing mail.
- Uphold hotel security standards and policies, including key management and emergency procedures.
Required Skills
- Exceptional customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Proficiency in basic computer applications (MS Office Suite)
- Strong organizational and multitasking capabilities
- Ability to work effectively under pressure in a fast-paced environment
- Problem-solving skills with a calm and positive demeanor
- Attention to detail and accuracy in handling transactions and guest information
Preferred Qualifications
- Previous experience (1+ years) in a hotel front desk or guest services role
- A diploma or certificate in Hospitality Management or a related field
- Familiarity with Property Management Systems (PMS) such as Opera or Fidelio
- Ability to communicate in multiple languages (e.g., French, Yoruba, Igbo, Hausa)
Perks & Benefits
- Accommodation included (on-site or nearby)
- Competitive monthly salary
- Comprehensive health benefits package
- Opportunities for professional development and career growth
- Complimentary meals during shifts
- Provided uniform and laundry service
- Supportive and friendly team environment
How to Apply
Ready to embark on a rewarding career in hospitality? Click on the application link below to submit your resume and cover letter directly. We look forward to reviewing your application and exploring how you can contribute to a stellar guest experience.
