About Company
Empowering seamless digital experiences for our global clientele, Career.zycto stands as a pillar of technological excellence and innovation. For an Application Support Analyst, this means stepping into a dynamic ecosystem where your analytical prowess and problem-solving skills are not just valued but are crucial to our operational integrity. We cultivate a culture of continuous improvement, direct impact, and collaborative spirit. Here, you’ll be instrumental in ensuring our cutting-edge software solutions run flawlessly, directly contributing to user satisfaction and business continuity. Become a vital link in our success story.
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Job Description
Career.zycto is on the lookout for a dedicated and proactive Application Support Analyst to join our vibrant team in Friedrichshain, Berlin. In this critical full-time role, you will be the linchpin connecting our robust software solutions with the end-users, ensuring optimal performance and an uninterrupted user experience across our diverse application portfolio. This isn’t just about troubleshooting; it’s about diving deep into complex systems, identifying root causes, implementing sustainable fixes, and contributing to the continuous improvement of our applications.
As an Application Support Analyst, you will play a pivotal role in maintaining the operational integrity of our client-facing and internal applications. You will be responsible for providing expert-level technical support, analyzing system performance, and collaborating closely with our development and infrastructure teams. Your day-to-day will involve responding to incidents, managing service requests, conducting detailed investigations, and documenting solutions and best practices. We are seeking an individual who not only possesses strong technical acumen but also excellent communication skills, capable of translating technical complexities into clear, actionable insights for both technical and non-technical stakeholders.
This role offers an exciting opportunity to work with cutting-edge technologies within a fast-paced and supportive environment. You will be instrumental in shaping user satisfaction and directly contributing to our reputation for reliability and excellence. If you are a problem-solver at heart, thrive on challenges, and are passionate about delivering exceptional service, Career.zycto offers a stimulating platform for your career growth. Join us and be the crucial support system that keeps our technology running smoothly and our clients successful.
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Key Responsibilities
- Provide first-line and second-line technical support for a range of critical business applications, resolving incidents and service requests promptly.
- Diagnose and troubleshoot complex technical issues, performing root cause analysis to identify underlying problems and implement effective solutions.
- Monitor application performance and system health, proactively identifying potential issues and taking preventative measures.
- Collaborate closely with development, QA, and infrastructure teams to escalate unresolved issues and contribute to long-term solutions and system enhancements.
- Maintain comprehensive documentation of support procedures, troubleshooting guides, and knowledge base articles.
- Assist in the deployment of new application versions and patches, ensuring smooth transitions and minimal disruption.
- Participate in on-call rotation schedules as required, providing support outside of standard business hours.
- Communicate effectively with end-users, providing clear updates and managing expectations throughout the incident resolution process.
- Contribute to the continuous improvement of support processes and tools.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in an application support or IT support role.
- Strong understanding of ITIL principles and service management best practices.
- Proficiency in SQL for database querying and analysis.
- Familiarity with Windows Server environments and basic network troubleshooting.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills in English.
Preferred Qualifications
- Experience with scripting languages (e.g., PowerShell, Python) for automation.
- Knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
- Familiarity with monitoring tools (e.g., Splunk, Grafana, Dynatrace).
- Experience supporting enterprise-level applications (e.g., ERP, CRM systems).
- Fluency in German is a significant advantage.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Flexible working hours and a healthy work-life balance.
- Modern office space in the vibrant Friedrichshain district.
- Team events and a collaborative company culture.
- Subsidized public transport ticket.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and learning more about how your skills and experience align with our team’s mission. Please ensure your CV and cover letter are up-to-date.
