About Company
Career.zycto is a dynamic and forward-thinking organization at the forefront of technological innovation, serving a diverse client base across North America. We believe that empowering our team members with autonomy and flexibility is key to fostering creativity and achieving groundbreaking solutions. For a Technical Product Specialist, our environment offers a unique blend of challenging projects, direct impact on product evolution, and a supportive culture that values work-life balance. Join us to shape the future of our offerings and truly own your career path.
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Job Description
Are you a technically astute professional with a passion for product excellence and a knack for problem-solving? Career.zycto is seeking a dedicated and proactive Technical Product Specialist to join our thriving team in Barrhaven, Ottawa. This is a unique opportunity for an individual who excels at bridging the gap between complex technical features and practical user needs, all while enjoying the benefit of a flexible work schedule that supports a balanced life.
In this pivotal role, you will serve as a subject matter expert for our product suite, providing critical technical support, insights, and guidance to both internal teams and external stakeholders. You’ll be instrumental in the entire product lifecycle, from ideation and development support to launch and post-launch optimization. Your day-to-day will involve deep dives into product functionalities, collaborating with engineering to troubleshoot intricate issues, and working closely with product management to refine roadmaps based on technical feasibility and customer feedback. We’re looking for someone who can not only understand the ‘how’ but also articulate the ‘why’ and ‘what’ of our technical solutions in a clear, compelling manner. If you’re eager to contribute your expertise to cutting-edge products in a role that offers significant autonomy and the flexibility to manage your own time effectively, we encourage you to apply and become a key contributor to our innovative journey.
Key Responsibilities
- Act as the primary technical point of contact for assigned products, providing in-depth expertise to sales, marketing, support, and engineering teams.
- Investigate, troubleshoot, and resolve complex technical issues reported by customers and internal teams, escalating to engineering as necessary.
- Collaborate with product managers and engineering to define, refine, and test new product features and enhancements, ensuring technical accuracy and user-friendliness.
- Create and maintain comprehensive technical documentation, including FAQs, knowledge base articles, user manuals, and training materials.
- Conduct technical product demonstrations and training sessions for internal staff and external partners.
- Gather and synthesize technical feedback from users and stakeholders to inform future product development.
- Participate in the quality assurance process by testing new releases and identifying potential issues.
- Monitor product performance and utilization, providing reports and insights to product management.
- Stay abreast of industry trends, competitor products, and emerging technologies to contribute to strategic product discussions.
Required Skills
- 3+ years of experience in a technical product support, technical specialist, or similar role.
- Strong understanding of software development methodologies and product lifecycle management.
- Proficiency in troubleshooting complex technical issues and articulating solutions clearly.
- Excellent written and verbal communication skills, with the ability to convey technical information to non-technical audiences.
- Demonstrated ability to work independently and manage multiple priorities within a flexible schedule.
- Experience with SQL databases and API integrations.
- Familiarity with CRM or project management tools (e.g., Salesforce, Jira).
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Experience with cloud platforms (AWS, Azure, GCP).
- Certification in a relevant technical area (e.g., A+, Network+, ITIL).
- Familiarity with data analytics tools and reporting.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Flexible work schedule options to promote work-life balance.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Modern office space in Barrhaven with free parking.
- Company-sponsored social events and team-building activities.
How to Apply
If you are a driven Technical Product Specialist ready to make a significant impact within a flexible and innovative environment, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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