About Company
Are you a natural night owl seeking a fulfilling entry point into hospitality? Career.zycto champions talent, connecting dedicated individuals with opportunities that make a real impact. We partner with leading establishments in Connecticut, creating vibrant, supportive environments where even entry-level team members can thrive. Joining us means becoming part of a network that values your commitment and potential, ensuring you’re placed in roles where your service-oriented approach truly shines. If you’re ready to start your career journey and offer exceptional overnight service, Career.zycto is your trusted guide to success.
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Job Description
Are you an individual who thrives in a quiet, yet attentive environment, ready to be the welcoming face and reliable support during the tranquil hours of the night? Career.zycto is seeking a dedicated Night Shift Concierge Assistant – Entry Level to join a prestigious establishment in Connecticut. This is an exceptional opportunity for someone looking to launch their career in hospitality or customer service, offering a unique chance to develop vital skills in a professional setting. As a Night Shift Concierge Assistant, you will be the cornerstone of our overnight operations, ensuring the comfort, safety, and satisfaction of our guests or residents from dusk till dawn. This role requires a calm demeanor, excellent problem-solving abilities, and a commitment to delivering outstanding service, even when the world outside is asleep. You will be responsible for a wide array of duties, ranging from managing inquiries and providing local recommendations to handling unexpected situations with grace and efficiency. We understand that this is an entry-level position, and we are committed to providing comprehensive training and support to ensure your success. You’ll learn the intricacies of front desk operations, develop strong communication techniques, and master the art of anticipating needs before they arise. Your ability to maintain a serene and secure atmosphere while remaining alert and responsive is paramount. This position is perfect for someone who is detail-oriented, trustworthy, and possesses a natural inclination to assist others. You will act as the primary point of contact during the night, often working independently, which requires a high degree of self-motivation and responsibility. If you’re eager to begin a rewarding career path where your dedication to service can truly shine, and you enjoy the unique rhythm of the night, then this is the perfect starting point for you. Join a team where your contributions are valued, and your growth is encouraged.
Key Responsibilities
- Greet and assist all guests and residents with a friendly and professional demeanor during night hours.
- Manage incoming calls, emails, and in-person inquiries efficiently and courteously.
- Handle guest check-ins and check-outs, process payments, and maintain accurate records.
- Provide information about local attractions, dining, and services, offering personalized recommendations.
- Address and resolve guest concerns or complaints promptly and professionally, escalating issues when necessary.
- Monitor security cameras and access points, ensuring the safety and security of the premises.
- Conduct regular property rounds to ensure all areas are secure and well-maintained.
- Prepare daily reports, including incident logs, occupancy reports, and shift summaries.
- Assist with light administrative tasks, such as sorting mail or preparing welcome packets.
- Maintain a clean and organized concierge desk and lobby area.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a service-oriented mindset.
- Ability to work independently and manage time effectively during night shifts.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High school diploma or equivalent.
- Reliable and punctual, with a strong work ethic.
- Ability to remain calm and composed in challenging situations.
Preferred Qualifications
- Previous experience in a customer service or hospitality role (even if not concierge-specific).
- Familiarity with property management systems (PMS) or reservation software.
- CPR and First Aid certification.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive training and development programs.
- Employee assistance program (EAP).
- A supportive and inclusive work environment.
- Opportunity to make a tangible impact on guest experience.
- Paid time off (PTO) and holiday pay.
- Flexible night shift scheduling.
How to Apply
Ready to launch your career in a dynamic and welcoming environment? We encourage all enthusiastic and dedicated individuals to apply. Please click on the application link below to submit your resume and a brief cover letter outlining your interest in this Night Shift Concierge Assistant – Entry Level position. We look forward to reviewing your application and potentially welcoming you to our team!
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