About Company
Career.zycto champions innovation in digital solutions, empowering businesses to thrive in a connected world. For an aspiring Digital Product Support Assistant, our vibrant HarbourFront office offers an unparalleled launchpad. Immerse yourself in a culture that values learning, problem-solving, and direct impact on user experience. We believe that robust support is the bedrock of excellent products, making this a pivotal role for growth. Join a team where your analytical mind and customer-centric approach will be celebrated, contributing directly to our mission of seamless digital interaction. Discover your potential with us.
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Job Description
As a Digital Product Support Assistant at Career.zycto, you will be the first line of defense and a crucial bridge between our innovative digital products and our diverse user base. This entry-level position is designed for individuals eager to dive into the fast-paced world of tech, offering hands-on experience in product support, customer success, and technical troubleshooting. You’ll play a vital role in ensuring our users have a smooth, positive experience, directly contributing to their satisfaction and the overall success of our offerings.
Your day-to-day will involve responding to user inquiries across various channels, diagnosing basic technical issues, and guiding users through product features. You’ll become an expert in our product suite, translating complex technical information into clear, actionable advice for non-technical users. This role is not just about solving problems; it’s about building relationships, understanding user needs, and escalating advanced issues to senior support or development teams with detailed documentation.
We are looking for someone with a natural curiosity for technology, a passion for helping others, and an excellent ability to communicate effectively. While technical proficiency is a plus, a strong desire to learn and grow within a supportive environment is paramount. You’ll receive comprehensive training on our products, tools, and best practices, setting you up for a successful career in product support or potentially other areas of our rapidly expanding company. This is an an exceptional opportunity to kickstart your career, gain invaluable industry experience, and make a tangible impact from day one within a forward-thinking organization.
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At Career.zycto, we believe in nurturing talent and providing clear pathways for career progression. This role offers the perfect foundation to understand the intricacies of digital product ecosystems and the critical role support plays in user retention and product evolution. If you’re a quick learner, a proactive problem-solver, and thrive in an environment where your contributions are valued, we encourage you to apply and join our dynamic team in HarbourFront.
Key Responsibilities
- Provide prompt and professional support to users via email, chat, and potentially phone.
- Diagnose and troubleshoot common user issues related to digital products.
- Escalate complex technical problems to senior support engineers or relevant teams with detailed reports.
- Maintain accurate records of customer interactions and resolutions using our CRM system.
- Educate users on product features, best practices, and new updates.
- Contribute to the creation and improvement of knowledge base articles and FAQs.
- Gather user feedback and communicate insights to product development teams.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency with basic office software (e.g., Microsoft Office Suite, Google Workspace).
- A keen interest in digital products and technology.
- Ability to work independently and as part of a team.
- Customer-centric mindset with a patient and empathetic approach.
Preferred Qualifications
- Diploma or degree in IT, Business, Communications, or a related field.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Basic understanding of web technologies or mobile applications.
- Fluency in an additional regional language (e.g., Mandarin, Malay, Tamil).
Perks & Benefits
- Comprehensive health and dental insurance.
- Generous annual leave and public holidays.
- Opportunities for professional development and training.
- Vibrant, collaborative office environment in HarbourFront.
- Employee assistance program.
- Regular team-building activities and social events.
- Clear career progression pathways.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their interest in the Digital Product Support Assistant role and why they believe they are a great fit for Career.zycto.
