About Company
Are you eager to launch your career in technology? Career.zycto offers a dynamic and supportive environment perfect for an aspiring IT Support Assistant. We believe in nurturing talent from the ground up, providing comprehensive training and mentorship. Join a team where your curiosity is celebrated, and your growth is our priority. Career.zycto is dedicated to fostering innovation and providing exceptional service, making us an ideal launchpad for your professional journey in Dubai’s thriving tech landscape. Discover your potential with us.
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Job Description
Are you a tech enthusiast eager to kickstart your career in the dynamic world of Information Technology? Career.zycto is seeking a highly motivated and enthusiastic IT Support Assistant to join our vibrant team in Dubai Internet City. This entry-level position is perfect for individuals with a passion for technology, excellent problem-solving skills, and a strong desire to learn and grow within an innovative environment. No prior professional experience is required; we are committed to providing comprehensive training and mentorship to help you develop into a skilled IT professional. Our goal is to empower you with the knowledge and practical experience needed to excel in the fast-paced IT landscape.
As an IT Support Assistant, you will be the first point of contact for our internal users, playing a crucial role in ensuring the smooth operation of our IT infrastructure. Your responsibilities will extend beyond mere troubleshooting; you will actively contribute to maintaining a stable and efficient IT environment. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Your daily tasks will involve diagnosing and resolving basic technical issues, setting up new workstations, installing and configuring software, and assisting with network connectivity problems. This role offers an unparalleled opportunity to gain hands-on experience across various IT domains, from desktop support to basic network administration, cloud services support, and security awareness. You will learn how to manage user accounts, deploy updates, and contribute to IT documentation, building a robust skill set from day one.
We are looking for someone who is not afraid to ask questions, takes initiative, and possesses a keen eye for detail. The ideal candidate will have a foundational understanding of computer systems and a burning curiosity to delve deeper. You will work closely with experienced IT professionals, learning best practices, troubleshooting methodologies, and contributing to a collaborative team culture. This position is a fantastic stepping stone for someone looking to build a solid foundation in IT and pursue a long-term career in the technology sector. Career.zycto fosters a culture of continuous learning and provides avenues for professional growth, including access to online courses and certifications as you progress. If you are a quick learner, dedicated, customer-focused, and ready to embrace new challenges, Career.zycto provides the perfect platform for you to thrive. Join us and become an integral part of a company that values innovation, professional development, and a supportive work environment. We are excited to empower your journey into the world of IT and help you achieve your career aspirations.
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Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Respond to IT support tickets and requests in a timely and professional manner.
- Assist with user account management, including creation, modification, and deletion.
- Conduct basic network troubleshooting and connectivity checks.
- Support users with common office productivity software (e.g., Microsoft 365, Google Workspace).
- Assist in maintaining IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT documentation and knowledge base articles.
- Escalate complex technical issues to senior IT staff when necessary.
- Educate users on basic IT security best practices and system usage.
Required Skills
- Strong passion for technology and a willingness to learn.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills in English.
- Customer-centric attitude with a friendly and patient demeanor.
- Ability to work independently and as part of a team.
- High level of initiative and proactive approach to tasks.
Preferred Qualifications
- High school diploma or equivalent; ongoing pursuit of a degree or diploma in IT, Computer Science, or a related field is a plus.
- Familiarity with ticketing systems.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi).
- Any relevant IT certifications (e.g., CompTIA A+, Google IT Support Certificate) are an advantage but not required.
- Experience with remote support tools.
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunities for professional development and certifications.
- Competitive salary package.
- Health insurance coverage.
- Annual leave benefits.
- A vibrant and collaborative work environment.
- Modern office in Dubai Internet City.
- Opportunity to work with cutting-edge technologies.
How to Apply
Eager to start your IT career with Career.zycto? Please click on the application link below to submit your resume and a brief cover letter explaining your interest in this entry-level role. We look forward to reviewing your application!
