About Company
Are you an aspiring professional eager to kickstart your career in healthcare administration? Career.zycto is a dynamic and forward-thinking organization committed to fostering talent and delivering exceptional support services within the medical sector. We pride ourselves on creating an inclusive environment where entry-level professionals can thrive, learn from experienced mentors, and make a tangible impact. Join our growing team in Keppel Bay and discover a pathway for professional development in a supportive and engaging workplace that values your potential and dedication.
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Job Description
Career.zycto is seeking a motivated and enthusiastic Medical Reception Assistant to join our vibrant team in Keppel Bay, Singapore. This entry-level position offers an excellent opportunity for individuals passionate about healthcare and customer service to begin their professional journey in a supportive and dynamic environment. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and seamless experience from the moment they arrive.
This role is perfect for someone who is highly organized, possesses excellent communication skills, and has a keen eye for detail. You will be instrumental in managing patient flow, handling administrative tasks, and maintaining the welcoming atmosphere of our clinic. While previous experience in a medical setting is not required, a strong desire to learn, a professional demeanor, and a compassionate approach are essential. We believe in nurturing talent and providing the necessary training and resources for our team members to excel.
At Career.zycto, we understand the importance of a well-supported front-line team. You will be working alongside dedicated healthcare professionals who are committed to patient care and teamwork. Your daily tasks will include scheduling appointments, managing patient records with utmost confidentiality, processing patient registrations, and assisting with general office duties to ensure the smooth operation of our facility. This position offers invaluable exposure to the operational aspects of a medical practice, setting a solid foundation for a long-term career in healthcare administration.
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We are looking for someone who can maintain composure in a fast-paced environment, demonstrates proactive problem-solving abilities, and consistently exhibits empathy towards patients. If you are a natural at multi-tasking, possess a friendly and approachable personality, and are eager to contribute to a healthcare setting focused on patient well-being, then this is the perfect opportunity for you. Join Career.zycto and become a vital part of a team dedicated to making a difference in the lives of our patients every single day. We are excited to welcome an individual who is ready to learn, grow, and embody our commitment to excellence.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Manage patient registration, including verifying personal and insurance information.
- Schedule and confirm appointments, managing the clinic's appointment calendar efficiently.
- Answer incoming phone calls, redirecting them as necessary and taking messages accurately.
- Maintain patient records, ensuring accuracy and confidentiality in compliance with data protection regulations.
- Process payments for services, including co-pays and outstanding balances.
- Assist patients with inquiries, provide clear information about services, and direct them to appropriate resources.
- Maintain the cleanliness and organization of the reception area and waiting room.
- Handle incoming and outgoing mail, faxes, and emails.
- Support administrative tasks such as filing, scanning, and data entry.
- Liaise with medical staff to ensure smooth patient flow and communication.
Required Skills
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of attention to detail and accuracy.
- Ability to maintain patient confidentiality (e.g., PDPA awareness).
- Professional and empathetic demeanor.
- Ability to work effectively in a team environment.
- Strong problem-solving skills and initiative.
Preferred Qualifications
- Prior experience in a customer service role.
- Familiarity with medical office procedures or terminology.
- Basic understanding of medical billing and insurance processes.
- Fluency in an additional local language (e.g., Malay, Mandarin, Tamil).
- Experience with electronic health record (EHR) systems.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive medical and dental insurance.
- Paid time off and public holidays.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Employee wellness programs.
- Career growth pathways within the healthcare sector.
- Convenient access to public transport (Keppel Bay location).
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights any relevant customer service or administrative experience, along with your motivation for pursuing a career in healthcare.
