About Company
Are you ready to shape unforgettable guest experiences? Career.zycto is a dynamic organization dedicated to delivering unparalleled hospitality across our vibrant resort properties. We thrive on creating memorable moments and fostering a welcoming atmosphere where every guest feels cherished. For a Resort Guest Services Agent, our environment offers not just a job, but a chance to be the heart of our operations, connect genuinely with diverse individuals, and grow within a supportive, guest-centric team. Join us and discover a workplace that values your passion for service and celebrates every interaction.
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Job Description
Career.zycto is seeking enthusiastic and customer-focused individuals to join our team as a Resort Guest Services Agent with a flexible schedule. This is an incredible opportunity to be the face of our resort, ensuring every guest enjoys a seamless, memorable, and exceptional stay from the moment they arrive until their departure. As a pivotal member of our front-line team, you will serve as the primary point of contact, embodying our commitment to outstanding hospitality and personalized service.
In this role, you will manage a variety of guest interactions, from efficient check-ins and check-outs to providing detailed information about resort amenities, local attractions, and dining options. You’ll be empowered to anticipate guest needs, resolve inquiries with professionalism and grace, and go above and beyond to create a truly welcoming atmosphere. We believe in empowering our team members to make a real difference in our guests’ experiences, fostering an environment where your proactive approach and genuine care shine.
The ‘flexible schedule’ aspect of this position means we understand the importance of work-life balance and are open to discussing various shifts that can accommodate your personal commitments, whether you’re a student, managing family responsibilities, or simply seeking a schedule that better suits your lifestyle. We offer a dynamic work environment where no two days are quite the same, allowing you to develop a broad range of skills within the hospitality industry. If you have a passion for people, an unwavering commitment to service excellence, and a desire to contribute to an outstanding guest journey, we encourage you to apply and become a valued part of the Career.zycto family.
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Key Responsibilities
- Warmly welcome guests upon arrival, efficiently manage check-in and check-out procedures, and process payments accurately.
- Provide comprehensive information regarding resort facilities, services, local attractions, and dining recommendations.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for immediate resolution and guest satisfaction.
- Assist guests with luggage handling, transportation arrangements, and special requests to enhance their overall experience.
- Maintain a thorough understanding of resort occupancy, room availability, and special events.
- Operate front desk systems and equipment, including property management systems (PMS), telephone switchboard, and credit card machines.
- Collaborate effectively with other departments (housekeeping, maintenance, food & beverage) to ensure seamless service delivery.
- Promote a positive and welcoming atmosphere, engaging with guests to build rapport and ensure their comfort.
Required Skills
- Minimum 1 year of experience in customer service, hospitality, or a related public-facing role.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Proficiency with basic computer applications and the ability to learn new software quickly.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism, integrity, and discretion.
- Demonstrated empathy and a genuine desire to assist others.
Preferred Qualifications
- Previous experience in a hotel or resort front desk role.
- Familiarity with Property Management Systems (PMS), such as Opera or аналогичные.
- Proficiency in a second language (e.g., Spanish, French, German) is a plus.
- High school diploma or equivalent; hospitality certification or degree is advantageous.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Employee discounts on resort stays, dining, and amenities.
- Extensive training and professional development programs.
- Opportunities for career advancement within our expanding organization.
- A supportive and inclusive work environment with a focus on teamwork.
How to Apply
Ready to bring your passion for hospitality to Career.zycto? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and cover letter directly. We look forward to reviewing your application and potentially welcoming you to our dedicated team!
