About Company
Crafting exceptional career journeys is the heart of what we do at Career.zycto. We are a dynamic recruitment and HR solutions provider, passionate about bridging the gap between top-tier talent and forward-thinking companies across various industries. For a customer support representative, Career.zycto offers a unique opportunity to grow within a supportive framework, connecting you with roles where your communication skills and problem-solving abilities are not just valued, but are essential to success. We believe in building foundations for lasting professional development and impactful client interactions.
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Job Description
Are you a proactive problem-solver with a passion for helping people? Do you thrive in a dynamic environment where no two days are the same, and you’re looking for a role that truly values work-life balance through flexible scheduling? Career.zycto is seeking a dedicated and empathetic Customer Support Representative to join our vibrant team in Eko Atlantic, Lagos. This is an incredible opportunity for someone who excels at delivering outstanding service and wants to contribute to a company that puts its customers first, all while enjoying the benefit of adaptable working hours.
As a Customer Support Representative, you will be the friendly voice and helpful hand for our diverse clientele. You’ll engage directly with customers through various channels – phone, email, and chat – to answer queries, resolve issues, and provide comprehensive information about our services. Your primary goal will be to ensure every customer interaction is positive, efficient, and leaves them feeling valued and understood. We are committed to fostering a supportive atmosphere where you can grow your skills, make a real impact, and manage your professional and personal life effectively. If you’re eager to embark on a rewarding career that celebrates your ability to connect with people and offers the flexibility you need, we encourage you to apply and become an integral part of our success story.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a high level of customer satisfaction.
- Diagnose and troubleshoot customer issues, providing clear, concise, and effective solutions.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Escalate complex problems to the appropriate internal teams for advanced support.
- Provide information about products and services, guiding customers through features and benefits.
- Maintain a comprehensive understanding of company offerings, policies, and procedures.
- Contribute to team efforts by achieving individual and departmental key performance indicators (KPIs).
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Collaborate with colleagues to identify trends in customer feedback and suggest improvements to processes and services.
- Adhere to company guidelines for data privacy and security during all interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Demonstrated ability to empathize with customers and effectively resolve their concerns.
- Proficiency in using CRM software and other customer support tools.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of patience, professionalism, and a positive attitude.
- Basic computer literacy and typing speed.
- Adaptability to flexible work schedules and shift rotations.
Preferred Qualifications
- Previous experience in a customer service or call center environment (1-2 years).
- Familiarity with the recruitment or HR solutions industry.
- Experience with Zendesk, Salesforce, or similar customer support platforms.
- Proficiency in additional Nigerian languages.
- A degree or diploma in a relevant field (e.g., Business Administration, Communications).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible working hours to promote work-life balance.
- Comprehensive health benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Modern office located in the prestigious Eko Atlantic City.
- Regular team-building activities and social events.
How to Apply
Eager to make a difference with your exceptional customer service skills and enjoy the flexibility you deserve? Click the application link below to submit your resume and a cover letter detailing why you are the ideal candidate for this role. We look forward to hearing from you!
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