About Company
Yellow Pages Digital & Media Solutions Limited is a leading Canadian media and marketing solutions company that bridges the gap between consumers and local businesses. For decades, Yellow Pages has been an integral part of Canadian communities, evolving from a print directory to a sophisticated digital marketing powerhouse. Today, we empower thousands of businesses across the country with a comprehensive suite of digital tools, including websites, SEO, SEM, social media management, and data analytics. Our mission is to help local businesses thrive in the digital age by providing innovative, performance-driven marketing solutions. We are committed to fostering a dynamic, inclusive, and forward-thinking environment where employees can grow, innovate, and make a tangible impact on the success of Canadian entrepreneurs.
Job Description
We are seeking a highly organized, detail-oriented, and proactive Digital Operations Coordinator to join our remote team, based out of Parkdale, Toronto. In this crucial role, you will be the backbone of our digital campaign execution and operational efficiency, ensuring seamless workflow and optimal performance across various digital initiatives. As a Digital Operations Coordinator, you will play a pivotal role in maintaining the integrity and efficiency of our digital marketing platforms and processes. You will work closely with our sales, marketing, and client services teams to streamline operations, manage digital assets, coordinate project timelines, and ensure that our campaigns are delivered effectively and on schedule.
This position is perfect for someone who thrives in a fast-paced environment, possesses a keen eye for detail, and is passionate about leveraging technology to improve operational workflows. You will be instrumental in identifying bottlenecks, implementing process improvements, and ensuring that our digital tools are utilized to their full potential. From coordinating content updates and managing vendor relationships to performing quality assurance checks and generating performance reports, your contributions will directly impact our ability to deliver exceptional value to our clients. While this role is remote, we value strong team collaboration and communication, ensuring you feel connected and supported as part of our Yellow Pages family. Join us and help shape the future of digital marketing for local Canadian businesses.
Key Responsibilities
- Coordinate and manage the operational workflow for various digital marketing campaigns, including SEO, SEM, social media, and website development.
- Act as a central point of contact for internal teams (sales, marketing, client services) to ensure alignment on project timelines and deliverables.
- Oversee the setup, maintenance, and optimization of digital marketing tools and platforms, ensuring data accuracy and system integrity.
- Assist in the development and documentation of operational procedures and best practices to enhance efficiency and consistency.
- Conduct quality assurance checks on live campaigns and digital assets to ensure compliance with brand guidelines and client specifications.
- Manage relationships with third-party vendors and service providers, ensuring timely delivery and adherence to service level agreements.
- Generate performance reports and analyze data to identify trends, troubleshoot issues, and recommend operational improvements.
- Facilitate communication and collaboration across remote teams, ensuring effective information flow and task completion.
- Support the onboarding and training of new team members on operational processes and digital tools.
- Monitor industry trends and new technologies to proactively suggest improvements to our digital operations.
- Handle ad-hoc operational tasks and projects as required to support the broader digital team.
Required Skills
- Minimum 2 years of experience in a digital operations, project coordination, or similar role.
- Strong understanding of digital marketing concepts and platforms (e.g., Google Ads, Google Analytics, social media management tools).
- Proficiency with project management software (e.g., Asana, Jira, Trello).
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Exceptional attention to detail and a commitment to accuracy.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.
- Ability to work independently and collaboratively in a remote team environment.
- Proven problem-solving abilities and a proactive approach to identifying and resolving issues.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Experience with CRM systems (e.g., Salesforce).
- Familiarity with content management systems (CMS) like WordPress.
- Certifications in Google Ads, Google Analytics, or other relevant digital marketing platforms.
- Experience working in an agency environment or with multiple client accounts.
- Understanding of basic HTML/CSS for web content management.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and vacation policy.
- Flexible remote work environment with a focus on work-life balance.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Technology stipend for home office setup.
- Dynamic and supportive company culture with a focus on innovation.
How to Apply
Interested candidates are invited to apply directly through our careers portal. Please click on the application link below and search for ‘Digital Operations Coordinator’ to submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.