About Company
Triangle Limited, a proud member of the Tongaat Hulett Group, is a prominent agricultural and agro-processing company with a rich history spanning over a century in Zimbabwe. Located in the heart of the Lowveld, near Chiredzi, our operations are central to the region’s economy, focusing primarily on sugarcane cultivation and sugar production. We are deeply committed to sustainable practices, community development, and fostering an environment of innovation and excellence. As a leading player in the industry, Triangle Limited supplies essential products that fuel livelihoods and contribute significantly to national food security and economic growth. We believe in nurturing talent and providing opportunities for professional growth within a challenging yet rewarding environment. Joining Triangle Limited means becoming part of a legacy of quality, resilience, and community upliftment.
Job Description
Triangle Limited is seeking a dynamic and results-driven Head of Client Services to lead our customer engagement and satisfaction initiatives in Chiredzi, Masvingo Province. This pivotal role involves overseeing all aspects of our client relationship management, ensuring that our clients, including distributors, industrial partners, and commercial consumers, receive unparalleled service and support. The Head of Client Services will be instrumental in developing and executing strategies that enhance client loyalty, drive retention, and expand our market presence. You will be responsible for understanding market needs, translating client feedback into actionable insights for product and service improvement, and maintaining robust communication channels.
This role demands a strategic thinker with exceptional leadership skills, a proactive approach to problem-solving, and a deep commitment to service excellence. You will manage a dedicated team, fostering a culture of high performance and client-centricity, and collaborating closely with sales, marketing, logistics, and production departments to ensure seamless client experiences. Your leadership will directly influence our ability to sustain long-term relationships and maintain our competitive edge in the agro-processing sector. We are looking for an individual who is passionate about building strong client partnerships and is ready to make a significant impact on our business trajectory in the region. This is a unique opportunity to shape client service strategies within a well-established and impactful organization, contributing to both business success and regional development.
Key Responsibilities
- Develop and implement comprehensive client service strategies aligned with company objectives and market dynamics.
- Lead, mentor, and manage the client services team, fostering a culture of excellence, accountability, and continuous improvement.
- Establish and maintain strong, long-lasting relationships with key clients, acting as a primary point of contact for strategic accounts.
- Oversee the entire client journey, from onboarding to ongoing support, ensuring consistent high-quality service delivery.
- Monitor client satisfaction metrics (e.g., NPS, CSAT) and implement initiatives to address areas for improvement.
- Collaborate with sales and marketing teams to identify new business opportunities and support client acquisition efforts.
- Work closely with logistics and production teams to ensure timely and accurate product delivery and resolution of service issues.
- Manage client feedback processes, transforming insights into actionable recommendations for product, service, and process enhancements.
- Prepare and present regular reports on client service performance, trends, and strategic initiatives to senior management.
- Ensure compliance with all relevant industry regulations and internal company policies related to client interactions.
Required Skills
- Proven leadership and team management capabilities.
- Exceptional interpersonal and communication skills (written and verbal).
- Strong strategic thinking and problem-solving abilities.
- Demonstrated ability to build and maintain strong client relationships.
- Proficiency in CRM software and client service platforms.
- Data analysis skills to interpret client feedback and performance metrics.
- Ability to work effectively in a fast-paced, dynamic environment.
- Excellent negotiation and conflict resolution skills.
- High level of integrity and professional ethics.
- Fluent in English and at least one local language (e.g., Shona, Ndebele).
Preferred Qualifications
- Master's degree in Business Administration, Marketing, or a related field.
- Experience in the agricultural, food processing, or FMCG sectors.
- Certifications in customer service management or project management.
- A proven track record of driving significant improvements in client satisfaction and retention.
- Familiarity with the socio-economic context and business landscape of the Masvingo Province.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness programs.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- Employee assistance programs and mental health support.
- Subsidized meals and access to company facilities.
- Contribution to a provident fund/pension scheme.
- Relocation assistance for eligible candidates.
- A vibrant and supportive work culture committed to growth and community impact.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume and cover letter clearly highlight your relevant experience, leadership skills, and passion for client service excellence. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.