About Company
Join Career.zycto, a dynamic organization committed to fostering educational excellence and supporting student success. We believe that every student deserves an exceptional experience, and our team plays a crucial role in making that a reality. For an aspiring Student Services Assistant, Career.zycto offers an unparalleled entry point into a rewarding career. Here, you’ll gain hands-on experience in a vibrant, supportive environment, working alongside dedicated professionals who are passionate about empowering the next generation. We value growth, collaboration, and a proactive approach to helping students navigate their academic journeys, making us the perfect launchpad for your career in student support.
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Job Description
Are you passionate about helping others and eager to kickstart your career in a supportive, educational environment? Career.zycto is seeking a highly motivated and enthusiastic Student Services Assistant to join our dedicated team in Salford, Manchester. This entry-level position is an incredible opportunity for an individual with a strong commitment to student success and a desire to contribute positively to their academic journey.
As a Student Services Assistant, you will be the welcoming face and primary point of contact for students seeking guidance and support. Your day will be diverse and dynamic, involving everything from answering queries and directing students to appropriate resources, to providing essential administrative support that underpins our student services operations. You will play a pivotal role in ensuring a smooth and positive experience for all students, contributing to a vibrant and inclusive campus community.
This role is ideal for someone looking to develop their professional skills in a fast-paced yet rewarding setting. You’ll gain invaluable experience in customer service, administrative management, and stakeholder engagement, all while being part of a team that genuinely cares about student welfare. We understand that this is an entry-level role, and we are committed to providing comprehensive training and ongoing mentorship to help you thrive. You’ll learn the intricacies of student support, understand the higher education landscape, and develop the interpersonal skills crucial for a successful career.
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If you possess excellent communication skills, a proactive attitude, and a genuine desire to make a difference, we encourage you to apply. Join Career.zycto and become an integral part of an organisation that empowers students to achieve their full potential, while also investing in your professional growth and development. This is more than just a job; it’s a chance to build a meaningful career in an environment that values your contribution and supports your aspirations.
Key Responsibilities
- Provide first-line support to students, answering inquiries via phone, email, and in-person.
- Direct students to appropriate services, resources, and departments within the institution.
- Manage and maintain accurate student records and databases with strict confidentiality.
- Assist with the planning, promotion, and execution of student events, workshops, and orientation sessions.
- Perform general administrative duties, including scheduling appointments, managing correspondence, and preparing documents.
- Collaborate with various internal teams to ensure seamless service delivery and student satisfaction.
- Process student applications, forms, and other documentation efficiently and accurately.
- Support the resolution of student issues and concerns, escalating complex cases to senior staff when necessary.
Required Skills
- Exceptional verbal and written communication skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Excellent organisational and time management abilities, with attention to detail.
- Proficiency in basic office software (e.g., Microsoft Office Suite: Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a team.
- Demonstrated problem-solving skills and a proactive attitude.
- A genuine interest in supporting student welfare and success.
Preferred Qualifications
- Previous experience in a customer service, administrative, or support role (volunteer or paid).
- Familiarity with the higher education sector or student support services.
- Experience using CRM systems or student information systems.
- Ability to speak additional languages.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Generous annual leave allowance.
- Pension scheme contribution.
- Employee assistance programme.
- Access to a modern, well-equipped office environment.
- A supportive and collaborative team culture.
- Opportunities for career progression within the organisation.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and a cover letter outlining their suitability for this entry-level role. Please highlight your passion for student support and any relevant experience. We look forward to reviewing your application!
