About Company
Imagine a workspace where your precision and customer service skills directly contribute to empowering careers across Nigeria. Career.zycto is at the forefront of talent acquisition and development, connecting exceptional individuals with leading organizations. We pride ourselves on fostering a dynamic, supportive environment where attention to detail and proactive communication are highly valued. For an Online Reservation Assistant, this means being an integral part of our operational backbone, ensuring seamless scheduling and client interactions that underpin our success. Join us and help shape the future of work.
Advertisement
Job Description
Career.zycto is seeking a highly organized, detail-oriented, and customer-focused Online Reservation Assistant to join our dynamic team in Bariga, Lagos. In this pivotal role, you will be the central point for managing all incoming online reservation requests, ensuring a smooth and efficient booking process for our clients and internal stakeholders. This position requires exceptional communication skills, a proactive approach to problem-solving, and a strong commitment to delivering outstanding service.
As an Online Reservation Assistant, you will play a crucial role in maintaining the operational flow of our services. Your daily tasks will involve meticulously handling reservation inquiries, processing bookings through our integrated systems, and providing timely confirmations or adjustments. We are looking for someone who thrives in a fast-paced environment, can manage multiple tasks simultaneously without compromising accuracy, and possesses a natural ability to connect with people, resolving their queries with professionalism and empathy. You will be instrumental in upholding Career.zycto’s reputation for reliability and client satisfaction. This is more than just an administrative role; it’s an opportunity to contribute significantly to our client experience and operational excellence. If you are passionate about customer service, meticulous in your work, and eager to grow within a reputable organization, we encourage you to apply and become a valued member of the Career.zycto family. We foster a collaborative environment where your contributions are recognized and your professional growth is supported.
Key Responsibilities
- Efficiently manage and process all online reservation requests for various services and resources.
- Communicate promptly and professionally with clients via email, phone, and online chat regarding booking confirmations, modifications, and cancellations.
- Maintain and update reservation systems, ensuring data integrity, accuracy, and real-time availability.
- Provide exceptional customer support, addressing inquiries, resolving booking-related issues, and offering solutions proactively.
- Collaborate closely with internal teams to coordinate schedules, confirm availability, and optimize resource allocation.
- Generate regular reports on reservation trends, booking volumes, and operational efficiency to inform decision-making.
- Assist in the continuous improvement of reservation processes and customer service protocols.
- Handle payment processing for reservations and ensure accurate record-keeping.
Required Skills
- Proficiency in online reservation software or CRM systems.
- Excellent written and verbal communication skills in English.
- Strong organizational abilities and attention to detail.
- Ability to multitask and manage time effectively in a busy environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Customer service orientation with a problem-solving mindset.
- Ability to work independently and collaboratively within a team.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Hospitality Management, or a related field.
- Familiarity with specific booking platforms commonly used in professional services.
- Experience in the recruitment or human resources industry.
- Fluency in an additional local language (e.g., Yoruba).
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for continuous professional development and training.
- A conducive, modern, and supportive office environment.
- The chance to be part of a growing company with significant impact in the Nigerian job market.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights relevant experience.
Advertisement
