About Company
At Career.zycto, we are deeply committed to fostering financial empowerment within the Leeds community, and our branch network is the heart of this mission. We believe in building lasting relationships through exceptional service. For an aspiring Bank Teller, this environment offers a unique chance to become a trusted face, directly impacting customers’ daily financial lives. You’ll find a supportive team dedicated to your professional growth and a culture that values accuracy, integrity, and proactive problem-solving. Join us in making a tangible difference.
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Job Description
A Bank Teller at Career.zycto is more than just a transaction processor; you are the initial and often most frequent point of contact for our valued customers, embodying the friendly and efficient face of our brand. This vital role sits at the heart of our branch operations, blending precision with exceptional customer support to ensure every interaction is positive and productive. You will be instrumental in processing a variety of banking transactions with meticulous accuracy, including deposits, withdrawals, loan payments, and cheque cashing, while strictly adhering to all regulatory and internal compliance procedures.
Beyond the transactional aspects, a significant part of your day will involve active customer engagement. You’ll confidently answer account inquiries, assist with basic product information, and diligently resolve minor customer concerns, escalating more complex issues to the appropriate personnel. Your ability to listen attentively, communicate clearly, and empathise with customer needs will be paramount in building trust and fostering loyalty. This role also presents opportunities to identify customer needs for other banking services, gently introducing them to solutions that can enhance their financial well-being, such as savings accounts, credit cards, or online banking tools.
Working within our dynamic Leeds branch, you will contribute to a collaborative team environment, participating in daily branch balancing, cash vault management, and ensuring the branch maintains a welcoming and professional atmosphere. We are looking for an individual who is not only detail-oriented and reliable but also possesses a genuine passion for service and a proactive attitude towards learning and problem-solving. Career.zycto is dedicated to providing comprehensive training to equip you with the knowledge and skills necessary to excel in this role and grow your career within the financial sector. If you thrive in a fast-paced environment where your contributions directly impact customer satisfaction and community financial health, we encourage you to apply.
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Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, cheque cashing, money orders, and loan payments.
- Balance cash drawer daily, ensuring all transactions are accounted for and discrepancies are promptly resolved.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with account information in a professional and friendly manner.
- Identify opportunities to refer customers to other banking products and services, acting as a first point of contact for financial solutions.
- Adhere strictly to all bank policies, procedures, and regulatory compliance requirements, including anti-money laundering (AML) and know your customer (KYC) regulations.
- Maintain confidentiality of customer information and bank operations.
- Assist with opening and closing procedures for the branch, including cash vault duties as assigned.
- Educate customers on alternative banking channels such as online banking, mobile banking, and ATMs.
- Collaborate with branch team members to achieve customer service goals and operational efficiency.
- Process incoming mail and prepare outgoing mail and packages.
Required Skills
- Proven experience in a customer service role, ideally within a cash-handling environment.
- Exceptional attention to detail and accuracy in processing transactions.
- Strong verbal communication and interpersonal skills.
- Basic proficiency in computer systems and standard office software (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced, team-oriented environment.
- Reliable and trustworthy with a strong sense of integrity.
- Ability to handle confidential information with discretion.
- Excellent problem-solving abilities and a proactive approach to customer issues.
Preferred Qualifications
- Previous experience as a Bank Teller or in a financial services environment.
- Knowledge of banking products and services.
- Experience with banking software or core processing systems.
- A relevant qualification in finance, business, or a related field.
- Demonstrated ability to identify customer needs and make appropriate referrals.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Pension scheme contributions.
- Opportunities for professional development and career advancement within the company.
- Employee assistance program.
- Supportive and collaborative work environment.
- Employee discounts on various products and services.
- Access to continuous training programs in banking operations and customer service.
How to Apply
Ready to make a difference in our Leeds community? We encourage you to click the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this Bank Teller role. We look forward to reviewing your application!
