About Company
Ready to redefine what exceptional customer service means? Career.zycto, a forward-thinking recruitment and HR solutions provider based in Abuja, is seeking dedicated individuals eager to shape client experiences. We pride ourselves on connecting top talent with leading organizations and fostering a supportive, dynamic work environment. For a customer support representative, this means a chance to be the vital link between our company and our valued clients, ensuring their journey with us is seamless and positive. Join a team where your empathy and problem-solving skills directly contribute to our mission of excellence and growth.
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Job Description
Career.zycto is on the lookout for an enthusiastic and empathetic Customer Support Representative to join our vibrant team in Garki, Abuja. This isn’t just a job; it’s an opportunity to be the friendly voice and helpful hand that guides our clients through their journey with us. In a world where exceptional service stands out, you will play a pivotal role in ensuring every interaction leaves a positive and lasting impression. We understand the importance of work-life balance, which is why we’re offering flexible hours designed to fit your lifestyle, allowing you to excel professionally without compromising personal commitments.
As a Customer Support Representative, you’ll be the first point of contact for our diverse clientele, addressing inquiries, providing solutions, and offering support across various channels. You’ll work closely with our recruitment and HR specialists, gaining insights into the dynamic world of talent acquisition and human resources. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-notch service. If you’re looking to grow your career in a supportive setting that values your contribution and offers flexibility, we encourage you to apply and become a key part of the Career.zycto success story. We are committed to fostering an inclusive culture where every team member feels valued and empowered to contribute their best.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and chat, providing accurate and comprehensive information.
- Resolve customer issues and complaints efficiently and empathetically, escalating complex problems to relevant departments when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.
- Guide clients through the use of Career.zycto's services and platforms, offering clear instructions and troubleshooting support.
- Gather customer feedback and relay it to internal teams to contribute to continuous service improvement.
- Collaborate with internal teams (e.g., HR, Sales, IT) to ensure a seamless and positive client experience.
- Stay updated on Career.zycto’s services, policies, and procedures to provide informed support.
- Adhere to company standards and guidelines for customer service excellence and data privacy.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Proven ability to listen actively and understand customer needs.
- Proficiency in using CRM software and general office applications (Microsoft Office Suite).
- Exceptional problem-solving abilities and a proactive attitude.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Strong attention to detail and accuracy.
Preferred Qualifications
- Previous experience in a customer service, call center, or client-facing role, preferably within the HR or recruitment industry.
- Familiarity with the Nigerian job market and employment practices.
- Basic knowledge of HR processes or recruitment lifecycle.
- Ability to speak multiple Nigerian languages is a plus.
Perks & Benefits
- Competitive salary package with performance incentives.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and career growth within a growing company.
- Supportive and collaborative team environment.
- Access to continuous training and learning resources.
- Contribution to a company that impacts career development across Nigeria.
How to Apply
Interested and qualified candidates are encouraged to submit their application by clicking the link below. Please ensure your resume highlights your customer service experience and aligns with the requirements of this role. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
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