About Company
MTS IT Services is a trusted IT solutions provider based in the vibrant Greektown community of Toronto. For years, we’ve empowered local businesses with reliable, efficient, and innovative technology solutions, ensuring their operations run smoothly and securely. From proactive managed IT services and robust network infrastructure to cloud computing and cybersecurity, our dedicated team is committed to delivering exceptional support and strategic IT guidance. We pride ourselves on building strong client relationships and fostering a collaborative, growth-oriented environment for our employees. Joining MTS IT Services means becoming part of a team that values innovation, integrity, and client success.
Job Description
Are you an aspiring tech enthusiast eager to launch your career in the dynamic world of Information Technology? MTS IT Services is seeking a motivated and detail-oriented Software Deployment Aide to join our growing team in Greektown, Toronto. This entry-level position is a fantastic opportunity for individuals passionate about technology and committed to learning the intricacies of software installation, configuration, and support. As a Software Deployment Aide, you will play a crucial role in ensuring the seamless implementation and optimal performance of various software applications for our diverse client base. You will work alongside experienced IT professionals, gaining hands-on experience with cutting-edge tools and methodologies in a practical, real-world setting. This role is perfect for someone who enjoys problem-solving, has a keen eye for detail, and is dedicated to providing excellent technical assistance. We are looking for someone who is not afraid to roll up their sleeves, learn new systems, and contribute positively to a fast-paced environment. Your work will directly impact our clients’ operational efficiency, helping them leverage technology to achieve their business goals. If you’re ready to take the first step towards a rewarding career in IT and contribute to the technological success of local businesses, we encourage you to apply! Comprehensive training and mentorship will be provided to help you develop a strong foundation in IT operations and grow into more advanced roles within our organization.
Key Responsibilities
- Assist in the installation, configuration, and deployment of various software applications and operating system updates on client workstations and servers.
- Perform basic troubleshooting of software-related issues, identifying root causes, and escalating complex problems to senior IT staff when necessary.
- Create and maintain accurate documentation of software installations, configurations, deployment procedures, and user guides.
- Provide basic technical support and guidance to end-users regarding new software features, functionalities, and best practices.
- Contribute to the testing and quality assurance of deployed software to ensure stability, compatibility, and adherence to client requirements.
- Help prepare and configure hardware and software for new employee onboarding, system migrations, or technological upgrades.
- Monitor software performance post-deployment, identify potential issues, and report any anomalies to the IT team.
- Collaborate effectively with the broader IT team to identify areas for process improvement in software deployment workflows and contribute to their implementation.
- Adhere strictly to company and client security policies, data privacy regulations, and industry best practices during all deployment activities.
Required Skills
- Strong interest in Information Technology and a genuine desire to learn about software systems and IT infrastructure.
- Basic understanding of computer hardware components and common operating systems (e.g., Windows, macOS).
- Excellent problem-solving abilities and a meticulous attention to detail.
- Effective verbal and written communication skills for interacting with team members and clients.
- Ability to follow technical instructions accurately and meticulously.
- Proactive, self-motivated, and eager to take initiative with a strong work ethic.
- Ability to work both independently on assigned tasks and collaboratively as part of a team.
- High school diploma or equivalent educational background.
Preferred Qualifications
- Post-secondary education (e.g., college diploma or certificate) in Information Technology, Computer Science, or a closely related technical field.
- Familiarity with remote desktop tools and basic networking concepts (e.g., IP addresses, Wi-Fi).
- Prior experience in a customer service or basic technical support role.
- Knowledge of basic scripting (e.g., PowerShell) or command-line interfaces is considered a plus.
- Any relevant IT certifications (e.g., CompTIA A+).
Perks & Benefits
- Competitive entry-level salary with clear pathways for career growth and advancement.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off, including vacation days and statutory holidays.
- Robust mentorship and professional development programs to foster continuous learning.
- Access to cutting-edge technology and industry-specific training resources.
- A supportive, inclusive, and collaborative team environment.
- Opportunity to work with diverse local businesses and gain broad IT experience.
- Convenient Greektown location with easy access to public transit and local amenities.
How to Apply
We are excited to hear from enthusiastic candidates eager to embark on a fulfilling career in IT. To apply for the Software Deployment Aide position, please click on the application link below. Ensure your resume highlights your technical interest and any relevant experience or coursework. We thank all applicants for their interest, however, only those selected for an interview will be contacted.