About Company
Are you ready to launch your career in financial services within a supportive environment? Career.zycto is committed to nurturing new talent, providing a solid foundation for those eager to begin their professional journey in banking. We champion continuous learning and offer comprehensive training that transforms potential into expertise. For entry-level customer support professionals, we provide the essential tools, mentorship, and opportunities to excel, building confidence and fostering long-term career growth. Join us and discover a workplace where your development is our priority, and making a real impact for our customers starts from day one.
Advertisement
Job Description
Career.zycto is excited to announce an opening for an Entry-Level Banking Customer Support professional to join our vibrant team in Morningside, Edinburgh. This is an exceptional opportunity for individuals passionate about helping others and eager to build a foundational career within the dynamic financial services industry. If you’re a proactive, empathetic communicator with a keen eye for detail and a desire to learn, we want to hear from you. We understand that starting a career can be daunting, which is why we’ve designed this role and our training programs to ensure your successful integration and growth within our supportive environment.
As a Banking Customer Support specialist, you will be the first point of contact for our valued customers, providing vital assistance and information regarding their banking needs. Your primary goal will be to deliver outstanding service, ensuring every interaction is positive, professional, and resolves customer inquiries efficiently and effectively. This role is ideal for someone without prior banking experience, as we provide comprehensive, hands-on training designed to equip you with all the knowledge of banking products, regulatory compliance, and customer service best practices necessary to succeed. You will gain a deep understanding of personal finance and the operational intricacies of a modern bank.
You will be instrumental in guiding customers through various banking products and services, assisting with account inquiries, processing routine transactions, and resolving common issues, all while maintaining strict adherence to data protection and financial regulations. Empathy, patience, and clear communication are paramount, as you’ll often be helping customers navigate potentially complex financial situations or understand new digital banking tools. We believe in empowering our team members, and while this is an entry-level position, we are committed to your professional development through ongoing learning modules and mentorship opportunities. You’ll gain invaluable insight into banking operations, compliance, and advanced customer relationship management strategies, setting the stage for significant career advancement within Career.zycto or the broader financial sector.
Advertisement
We foster a collaborative and supportive work environment where questions are encouraged, and learning is continuous. You’ll work alongside experienced professionals who are dedicated to mentoring new talent and helping you grow your skillset. This role offers not just a job, but a clear pathway to a rewarding career where you can genuinely make a difference in people’s lives by providing reliable, friendly, and expert banking support. Join us in Morningside and become a cornerstone of our customer service excellence, contributing to our mission of delivering exceptional financial solutions with a personal touch and becoming a trusted resource for our community.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
- Provide accurate information and assistance regarding banking products, services, and policies.
- Resolve customer complaints and issues efficiently and professionally, escalating complex cases when necessary.
- Process routine banking transactions and assist customers with account management tasks.
- Maintain meticulous records of customer interactions and transactions in our systems.
- Adhere strictly to all banking regulations, compliance guidelines, and data protection protocols.
- Actively participate in ongoing training and professional development programs.
- Collaborate with team members to ensure a seamless and positive customer experience.
Required Skills
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a natural ability to empathize and build rapport.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of accuracy and attention to detail.
- Ability to learn new systems and processes quickly.
- A proactive and positive attitude with a strong work ethic.
- Demonstrated problem-solving capabilities.
Preferred Qualifications
- High school diploma or equivalent (further education is a plus).
- Previous experience in a customer service role (any industry).
- A keen interest in financial services and a desire to build a career in banking.
Perks & Benefits
- Comprehensive paid training program tailored for entry-level professionals.
- Opportunities for career progression and internal promotions.
- Competitive salary package with regular performance reviews.
- Generous pension scheme.
- Health and wellness benefits.
- Supportive and collaborative team environment.
- Employee assistance program.
- Access to ongoing professional development courses and certifications.
How to Apply
Ready to embark on a rewarding career? We encourage all qualified candidates to apply by clicking on the link below. Please ensure your CV and cover letter highlight your passion for customer service and your commitment to a career in banking.
