About Company
Embark on a new professional journey with Career.zycto, where we specialize in connecting ambitious individuals with exceptional opportunities in the vibrant travel and tourism sector. We believe in fostering talent from diverse backgrounds, providing a clear pathway for those eager to start their career. As a Tour Desk Coordinator, you’ll find our commitment to your growth unparalleled, placing you in dynamic environments where you can make an immediate impact. Discover roles that not only challenge you but also allow you to contribute to memorable experiences for countless travelers. Join us to launch your career today, shaping the future of hospitality one guest interaction at a time.
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Job Description
This role is an exciting entry point into the dynamic world of travel and tourism, perfect for an enthusiastic and service-oriented individual with no prior experience. As a Tour Desk Coordinator, you will be the welcoming face and primary resource for guests seeking to explore the beauty and attractions of Mississippi. You’ll play a pivotal role in ensuring every visitor has an unforgettable experience by providing accurate, engaging information and facilitating seamless tour bookings. Your dedication will directly contribute to creating lasting positive impressions for countless travelers.
Your day will be filled with diverse interactions, from helping families plan their perfect day trip to assisting solo adventurers in discovering hidden gems. You will master the art of local knowledge, becoming an expert on Mississippi’s historical sites, cultural landmarks, natural wonders, and entertainment options. This position is ideal for someone who loves to connect with people, possesses a natural curiosity, and thrives in a fast-paced environment where every day brings new questions and opportunities to delight. We are looking for someone with an innate passion for service, a proactive attitude, and excellent communication skills.
You’ll be comprehensively trained on all proprietary booking systems, tour packages, and customer service protocols, equipping you with everything you need to succeed. If you’re a quick learner, highly organized, and genuinely enjoy helping others, this is your chance to shine and grow professionally. You’ll collaborate closely with various local tour operators, ensuring that our guests receive the best possible recommendations and experiences tailored to their interests. This isn’t just a job; it’s an opportunity to become an ambassador for Mississippi, helping visitors create cherished memories and leaving them with a lasting impression of Southern hospitality. Dive into a career where your enthusiasm can make a tangible difference in someone’s vacation, fostering a love for our unique state.
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Key Responsibilities
- Warmly greet guests and provide exceptional customer service at the tour desk.
- Offer detailed and accurate information on local attractions, tours, events, and transportation options.
- Assist guests in selecting and booking suitable tours, excursions, and activities.
- Process bookings and payments efficiently using designated reservation systems.
- Maintain an organized and updated inventory of tour brochures, maps, and promotional materials.
- Address guest inquiries, concerns, and special requests with professionalism and a problem-solving approach.
- Collaborate with tour operators and local businesses to ensure seamless guest experiences.
- Handle cancellations, modifications, and confirmations of bookings.
- Contribute to a positive and welcoming atmosphere for all visitors.
- Continuously learn about new attractions and changes in local offerings to provide up-to-date information.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to learn quickly and adapt to new information and systems.
- Basic computer proficiency and comfort with data entry.
- Exceptional organizational skills and attention to detail.
- Proactive and enthusiastic attitude.
- Ability to work independently and as part of a team.
- Reliability and punctuality.
Preferred Qualifications
- High school diploma or equivalent.
- Fluency in a second language (e.g., Spanish, French, German).
- Prior experience in any customer-facing role (e.g., retail, hospitality, food service).
- Familiarity with local Mississippi attractions and geography.
- A passion for travel and tourism and exploring new places.
Perks & Benefits
- Competitive starting salary.
- Comprehensive training and professional development opportunities.
- Opportunities for career advancement within the tourism sector.
- Employee discounts on local tours and attractions.
- Vibrant and supportive team environment.
- Paid time off and holiday pay.
- Health and wellness benefits (medical, dental, vision).
How to Apply
Ready to kickstart your career in tourism? We encourage all enthusiastic applicants to click the link below to submit your application directly. We look forward to reviewing your potential!
