About Company
Seeking a dynamic individual who thrives in a bustling environment? Career.zycto connects top talent with leading hospitality partners across Lagos. We believe in nurturing potential and offering clear pathways to excellence. For a Hotel Front Desk Assistant, this means joining a team where your warmth, efficiency, and problem-solving skills are not just valued but crucial to outstanding guest satisfaction. We’re dedicated to fostering growth, providing robust training, and ensuring our employees feel supported and appreciated every single day. Career.zycto is your gateway to a truly rewarding career where your impact is recognized.
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Job Description
Are you a highly organized, customer-focused individual with a passion for delivering exceptional service? Career.zycto, on behalf of a reputable hotel partner in the vibrant Isolo area of Lagos, is seeking a dedicated Hotel Front Desk Assistant to join their dynamic team. This is a fantastic opportunity for someone looking to build a career in hospitality, offering the unique benefit of accommodation included. As the first point of contact for guests, you will be the face of the hotel, playing a pivotal role in creating a positive and memorable experience from check-in to check-out.
Your day will be filled with diverse interactions, from warmly welcoming guests and efficiently managing reservations to providing insightful local recommendations and resolving inquiries with a professional and friendly demeanor. We are looking for someone who can seamlessly handle administrative tasks while maintaining a calm and welcoming presence, even during peak periods. This role requires meticulous attention to detail, strong communication skills, and a proactive approach to guest satisfaction. You will be instrumental in upholding the hotel’s standards of service excellence, ensuring every guest feels valued and at home. This isn’t just a job; it’s an opportunity to grow within the hospitality sector, refine your customer service expertise, and become an integral part of a supportive team committed to outstanding service. The included accommodation makes this role an even more attractive proposition, allowing you to focus on your career development and enjoy a comfortable living arrangement conveniently located near your workplace. If you’re ready to embark on a fulfilling journey where your contributions are celebrated and your career path is clear, we encourage you to apply.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including inputting new bookings, modifying existing ones, and handling cancellations.
- Answer phone calls, respond to emails, and address guest inquiries promptly and professionally.
- Process payments, manage cash float, and maintain accurate billing records.
- Provide information about hotel services, facilities, and local attractions.
- Resolve guest complaints and issues efficiently, escalating to management when necessary.
- Maintain a clean, organized, and welcoming front desk area.
- Collaborate with other hotel departments (housekeeping, maintenance) to ensure smooth operations.
- Assist with administrative tasks such as mail distribution, photocopying, and data entry.
- Ensure compliance with all hotel policies and procedures, including safety and security protocols.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving skills with a proactive approach.
- A friendly, professional, and composed demeanor.
Preferred Qualifications
- Previous experience (1+ year) in a hotel front desk or guest service role.
- Familiarity with hotel management software (e.g., Opera, Fidelio, Cloudbeds).
- A diploma or degree in Hospitality Management or a related field.
- Ability to speak multiple languages is an added advantage.
Perks & Benefits
- Accommodation included (on-site or nearby).
- Competitive monthly salary.
- Paid time off and holiday benefits.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Meals during shifts.
- Health and wellness programs (as per company policy).
How to Apply
Ready to make a significant impact in the hospitality sector with accommodation included? We invite you to apply for this exciting opportunity by clicking on the link below. Please ensure your resume highlights your relevant experience and passion for guest service.
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