About Company
Imagine making complex technologies universally understandable. Career.zycto thrives on bridging the gap between intricate innovation and user comprehension, specializing in connecting top-tier technical writing talent with dynamic businesses in London. We understand that a brilliant product is only as good as its documentation. For a Technical Writer, this means an environment where your linguistic precision and ability to demystify complex concepts are not just valued, but essential. Join a community that prioritizes clarity, supports professional development, and genuinely impacts how technology is perceived and adopted.
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Job Description
Career.zycto is seeking a highly skilled and meticulous Technical Writer to join a growing team dedicated to creating clear, comprehensive, and engaging documentation and training manuals. In this pivotal role, you will be responsible for translating complex technical information, processes, and software functionalities into user-friendly content for diverse audiences, including end-users, developers, and internal stakeholders.
You will be at the forefront of shaping how our clients’ products and services are understood and adopted. This involves working closely with product managers, engineers, trainers, and support teams to gather information, identify documentation needs, and ensure accuracy across all materials. Your ability to transform jargon into accessible language will be critical in improving user experience, reducing support queries, and facilitating effective training programs. We are looking for someone with a passion for clarity, an eye for detail, and a proactive approach to content creation and management. This role offers the opportunity to make a significant impact on product usability and customer satisfaction, working within a fast-paced and innovative environment right here in Islington, London.
Key areas of focus will include developing user guides, API documentation, online help articles, release notes, and comprehensive training modules. You will maintain a consistent brand voice and adhere to established style guides, contributing to the overall quality and professionalism of all written output. If you are a natural communicator who enjoys simplifying the complex and creating resources that truly empower users, we encourage you to apply.
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Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user manuals, installation guides, API documentation, online help, FAQs, and release notes.
- Collaborate with product development, engineering, and quality assurance teams to ensure the accuracy and completeness of all documentation.
- Design and create engaging training manuals and materials for various learning levels and delivery methods (e.g., instructor-led, self-paced, e-learning).
- Conduct thorough research and interviews with subject matter experts to gather information and clarify technical concepts.
- Maintain and update existing documentation to reflect product changes and enhancements, ensuring content remains current and relevant.
- Adhere to established style guides, terminology, and content standards to ensure consistency and brand integrity.
- Manage documentation projects from inception to delivery, including planning, scheduling, and stakeholder communication.
- Gather user feedback and analytical data to identify areas for improvement in documentation and training materials.
Required Skills
- Proven experience (3+ years) as a Technical Writer or similar role, specifically with documentation and training manual creation.
- Exceptional written and verbal communication skills, with a strong command of English grammar, style, and vocabulary.
- Ability to translate complex technical information into clear, concise, and user-friendly content for diverse audiences.
- Proficiency with documentation tools (e.g., MadCap Flare, RoboHelp, Confluence, LaTeX, Adobe FrameMaker) and content management systems.
- Experience with graphic design tools for creating diagrams, screenshots, and visual aids (e.g., Snagit, Adobe Photoshop).
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
- A keen eye for detail and commitment to producing high-quality, error-free documentation.
- Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.
Preferred Qualifications
- Experience working in an Agile/Scrum development environment.
- Familiarity with HTML, CSS, XML, or other markup languages.
- Portfolio of previous technical writing and training manual samples.
- Certification in technical writing or instructional design.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and dental insurance.
- Company pension scheme with employer contributions.
- Opportunities for professional development and continuous learning.
- Flexible working hours and potential for occasional remote work.
- Collaborative and supportive work environment.
- Regular social events and team-building activities.
How to Apply
If you are a talented Technical Writer passionate about clarity and eager to make an impact, we invite you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to reviewing your application!
