About Company
Unlock your potential with Career.zycto, a dynamic leader in connecting top-tier talent with groundbreaking opportunities. We champion innovation, integrity, and a human-centric approach to recruitment, fostering a culture where every team member is empowered to make a significant impact. For a Customer Relationship Executive, our environment offers unparalleled autonomy and support, enabling you to cultivate meaningful client relationships from anywhere. Join us in shaping the future of talent acquisition through collaborative, forward-thinking strategies and an unwavering commitment to excellence.
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Job Description
Career.zycto is actively seeking a highly motivated and customer-focused individual to join our growing team as a Customer Relationship Executive, specializing in remote collaboration. In this pivotal role, you will be instrumental in building, nurturing, and maintaining strong, long-lasting relationships with our valued clients. Operating entirely remotely, you will leverage your exceptional communication and problem-solving skills to understand client needs, ensure their satisfaction, and identify opportunities for growth within our portfolio of services.
This position demands a proactive professional who thrives in a collaborative, virtual environment. You will be the primary point of contact for a dedicated segment of our client base, guiding them through their journey with Career.zycto, resolving inquiries, and acting as their internal advocate. Your ability to connect authentically with clients, even from a distance, will be key to your success and our continued reputation for outstanding service. We are looking for someone passionate about fostering success for both our clients and our organization through strategic engagement and innovative remote solutions.
Key Responsibilities
- Manage a portfolio of client accounts, serving as the primary point of contact and building strong, trusted relationships remotely.
- Proactively engage with clients to understand their evolving needs, challenges, and objectives, providing tailored solutions.
- Ensure high levels of client satisfaction through regular check-ins, prompt issue resolution, and exceptional service delivery.
- Collaborate cross-functionally with sales, marketing, and operations teams to ensure seamless client experiences and strategic alignment.
- Identify and pursue opportunities for account growth and expansion by presenting additional services and solutions.
- Maintain accurate and up-to-date client information within our CRM system (e.g., Salesforce, HubSpot).
- Gather client feedback and insights, communicating them internally to drive continuous improvement in our offerings.
- Conduct virtual client meetings, presentations, and product demonstrations with professionalism and clarity.
- Develop and execute client retention strategies to minimize churn and foster long-term partnerships.
Required Skills
- Proven experience in customer success, account management, or client relations, preferably in a remote capacity.
- Exceptional verbal and written communication skills, with the ability to articulate complex information clearly.
- Strong active listening skills and the ability to empathize with client needs and concerns.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and other remote collaboration tools (e.g., Zoom, Microsoft Teams).
- Excellent organizational and time management skills, capable of managing multiple priorities effectively.
- Demonstrated problem-solving abilities and a proactive approach to addressing client challenges.
- Self-starter with the ability to work independently and as part of a distributed team.
- A stable, high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Experience within the recruitment, staffing, or HR technology industry.
- Familiarity with data analysis and reporting to identify client trends and opportunities.
- Certification in customer success or relationship management.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- Dedicated home office stipend and remote work allowance.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive remote team culture.
- Flexible work schedule to promote work-life balance.
- Employee assistance program for personal and professional support.
- Performance-based bonuses and recognition programs.
How to Apply
Ready to make a significant impact from the comfort of your home in Louisville? We encourage all qualified candidates to submit their application today by clicking on the link below. Please ensure your resume highlights your customer relationship management experience and ability to thrive in a remote environment.
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