About Company
Ready to launch your career in financial administration? Career.zycto offers an unparalleled entry point for ambitious individuals. We are a dynamic and forward-thinking organization dedicated to supporting our clients with exceptional account management. Joining our team means stepping into a supportive environment where continuous learning and professional growth are not just encouraged, but actively cultivated. We believe in nurturing talent from the ground up, providing the tools and mentorship necessary for you, as an entry-level assistant, to thrive and make a tangible impact from day one. Discover a place where your potential is recognized.
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Job Description
Are you a highly motivated and detail-oriented individual eager to kickstart your career in a professional office environment? Career.zycto is seeking an enthusiastic Customer Accounts Assistant to join our thriving team in Partick, Glasgow. This entry-level position is an incredible opportunity for someone looking to build foundational skills in account management, customer service, and financial administration, all while contributing to the smooth operation of our client accounts.
As a Customer Accounts Assistant, you will play a crucial role in our daily operations, acting as the first point of contact for many of our valued customers. You’ll be instrumental in maintaining accurate financial records, processing transactions, and ensuring our clients receive the highest standard of service. We understand that this is an entry-level role, and we are committed to providing comprehensive training and ongoing support to help you develop a robust understanding of our systems, processes, and the broader financial landscape. If you possess a strong work ethic, a keen eye for detail, and a passion for problem-solving, this role offers a clear pathway for professional development.
Join a collaborative and supportive team where your contributions are valued, and your growth is prioritized. You’ll work alongside experienced professionals who are dedicated to mentoring new talent, offering insights and guidance that will shape your career. This isn’t just a job; it’s an investment in your future, providing you with practical experience, industry knowledge, and the confidence to advance within Career.zycto. If you’re ready to embrace a challenge and develop sought-after skills in a fast-paced and rewarding setting, we encourage you to apply.
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Key Responsibilities
- Assist with incoming customer account queries via phone, email, and in-person, providing accurate and timely information.
- Process invoices, payments, and account adjustments with precision, ensuring all transactions are recorded correctly.
- Maintain and update customer records and databases, ensuring data integrity and confidentiality.
- Reconcile customer statements and assist in resolving discrepancies under the guidance of senior staff.
- Support the wider accounts team with administrative tasks, including filing, data entry, and report generation.
- Adhere strictly to company policies, procedures, and relevant financial regulations.
- Collaborate effectively with team members to achieve departmental goals and enhance customer satisfaction.
- Identify and escalate complex account issues to appropriate senior personnel for resolution.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- Ability to learn new software systems and processes quickly.
- A proactive and positive attitude with a strong willingness to learn.
- Good organizational skills and the ability to manage multiple tasks effectively.
- Demonstrated reliability and a strong work ethic.
Preferred Qualifications
- High school diploma or equivalent; A-levels or equivalent in a business-related subject is a plus.
- Previous experience in a customer-facing role (e.g., retail, hospitality, or office administration).
- Basic understanding of financial processes or accounting principles.
- Familiarity with CRM (Customer Relationship Management) software.
Perks & Benefits
- Comprehensive induction and ongoing professional training and development programs.
- Competitive entry-level salary with regular performance reviews.
- Clear opportunities for career progression within the company.
- Supportive, collaborative, and friendly team environment.
- Company pension scheme.
- Generous annual leave allowance.
- Regular team social events and activities.
How to Apply
If you are ready to embark on a rewarding career journey with Career.zycto, we encourage you to apply today! Please click on the application link below to submit your CV and a brief cover letter outlining your interest in this entry-level role and what makes you a great fit for our team. We look forward to hearing from you.
