About Company
At Career.zycto, we believe that empowering careers starts with exceptional support. We are a dynamic and rapidly growing professional services firm dedicated to connecting talent with opportunity and fostering growth across various industries. For a Customer Support Specialist, Career.zycto offers a collaborative, inclusive environment where your voice is heard, and your contributions directly impact our mission. We champion remote work flexibility, providing the tools and culture needed for you to thrive from anywhere, making us an ideal fit for those passionate about service and career development. Join us and shape the future of work!
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Job Description
Are you a natural problem-solver with a passion for helping others succeed? Do you thrive in a remote work environment where your communication skills and empathy can shine? Career.zycto is seeking a dedicated and proactive Customer Support Specialist to join our growing team. This is a unique opportunity to be the frontline voice of a company committed to professional development and client success, all from the comfort of your home office in Milwaukee, Wisconsin.
In this pivotal remote role, you will play a crucial part in ensuring our clients and candidates receive unparalleled support. You will navigate a diverse range of inquiries, from technical assistance with our platform to questions about career resources and application processes. Your day will involve engaging with users via email, chat, and phone, providing timely, accurate, and professional resolutions. We are looking for someone who doesn’t just answer questions but genuinely listens, understands underlying needs, and provides solutions that exceed expectations. Your ability to troubleshoot issues efficiently, escalate complex problems appropriately, and follow up diligently will be key to your success and the satisfaction of our users.
Career.zycto prides itself on fostering a supportive and innovative culture, even for our remote team members. We provide comprehensive training, cutting-edge tools, and a collaborative team environment to ensure you have everything you need to excel. While this is a remote position, you will be an integral part of our Milwaukee-based operations, contributing directly to our local and national impact. This role is perfect for an individual who is self-motivated, organized, and possesses a strong desire to deliver exceptional service. You’ll be empowered to take ownership of customer issues, turning potentially negative experiences into positive ones through your expertise and personable approach.
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If you are passionate about customer satisfaction, possess exceptional organizational skills, and are eager to make a tangible difference in people’s professional journeys, we encourage you to apply. This role offers not just a job, but a pathway to developing your career within a forward-thinking organization. We value proactive communication, problem-solving prowess, and a commitment to continuous learning. Come build your future with Career.zycto, where your dedication to service can truly make an impact and help shape successful careers every day.
Key Responsibilities
- Provide exceptional customer support via phone, email, and chat, resolving inquiries efficiently and professionally.
- Assist users with platform navigation, account management, and troubleshooting technical issues.
- Guide candidates through application processes and answer questions related to career resources.
- Document all customer interactions accurately and thoroughly in our CRM system.
- Identify and escalate complex issues to appropriate internal teams for resolution.
- Collaborate with cross-functional teams to improve support processes and user experience.
- Maintain a high level of product knowledge and stay updated on new features and services.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Proactively identify trends in customer inquiries to suggest improvements to services or products.
Required Skills
- Minimum of 1 year of experience in a customer service or support role.
- Excellent written and verbal communication skills in English.
- Proven ability to empathize with customers and provide patient, clear, and concise assistance.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with CRM software and general office applications (e.g., Google Workspace, Microsoft Office).
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field (e.g., Business, Communications, Human Resources).
- Experience with professional services, recruitment, or HR technology platforms.
- Familiarity with Slack or other team collaboration tools.
- Ability to learn new software and systems quickly.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Flexible remote work environment.
- Employee assistance program.
- Team-building events and virtual social gatherings.
How to Apply
To apply for this exciting Customer Support Specialist – Remote Assignment opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer support. We encourage you to click on the application link below to apply.
