About Company
Discover a place where your potential is recognized from day one. At Career.zycto, we are a forward-thinking organization dedicated to innovation and fostering talent within the dynamic tech landscape. We believe in nurturing new professionals, providing the tools and environment needed for success. For an aspiring IT Support Assistant, this means hands-on experience, mentorship, and a clear path for growth in a supportive, collaborative setting right here in Al Bateen, Abu Dhabi. Join us to kickstart your career and contribute to a team that values fresh perspectives.
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Job Description
Are you a tech enthusiast eager to launch your career in the fast-paced world of Information Technology? Career.zycto is searching for a motivated and enthusiastic IT Support Assistant to join our growing team in Al Bateen, Abu Dhabi. This is an unparalleled entry-level opportunity designed for individuals with little to no prior professional experience, offering comprehensive training and mentorship to develop foundational IT skills. If you possess a strong desire to learn, a problem-solving mindset, and excellent communication skills, we want to hear from you!
In this role, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring the smooth operation of our IT systems. You’ll gain invaluable practical experience in diagnosing and resolving hardware and software issues, assisting with network connectivity, and supporting various applications. This position is perfect for someone looking to build a robust skill set, understand real-world IT infrastructure, and grow within a supportive environment. We are committed to empowering our team members with the knowledge and resources required to excel, turning curiosity into expertise.
Your daily tasks will involve a diverse range of challenges, from setting up new workstations and installing software to troubleshooting peripheral devices and guiding users through common technical problems. You will learn to document support activities, manage user accounts, and contribute to the maintenance of our IT assets. This isn’t just a job; it’s a career springboard where your initiative and dedication will be recognized and rewarded. Career.zycto prides itself on fostering a culture of continuous learning and development. You will work alongside experienced IT professionals who are passionate about mentoring the next generation of tech talent.
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Join us and become an integral part of a team that keeps our operations running seamlessly. We offer a vibrant workplace where your contributions directly impact our success and where every day presents new opportunities for growth and learning. If you’re ready to transform your passion for technology into a rewarding career, apply today and take the first step towards a bright future with Career.zycto. We are excited to welcome an eager individual who is ready to make a significant impact from day one.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues, both in-person and remotely.
- Respond to user inquiries and troubleshoot problems via phone, email, or ticketing system in a timely and professional manner.
- Assist with the setup, installation, and configuration of new computers, peripherals, and software applications.
- Perform basic maintenance and repairs on IT equipment, ensuring optimal performance.
- Document all support interactions, resolutions, and procedures accurately in the IT ticketing system.
- Manage user accounts, including creation, modification, and deletion, for various systems and applications.
- Educate users on best practices for IT security and efficient use of technology.
- Collaborate with senior IT staff on more complex issues and infrastructure projects.
- Maintain an an organized inventory of IT assets and software licenses.
- Contribute to the continuous improvement of IT support processes and documentation.
Required Skills
- Strong foundational understanding of computer hardware and software.
- Excellent problem-solving abilities and a keen analytical mind.
- Exceptional communication and interpersonal skills, with a patient and helpful demeanor.
- Ability to learn quickly and adapt to new technologies and systems.
- Demonstrated enthusiasm for technology and a desire to build a career in IT.
- Basic familiarity with Windows operating systems and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Relevant coursework or certifications (e.g., CompTIA A+, IT Fundamentals, Google IT Support Professional Certificate).
- Experience with ticketing systems or IT service management (ITSM) tools (even in an academic setting).
- Knowledge of basic networking concepts (TCP/IP, Wi-Fi).
- Familiarity with mobile device operating systems (iOS, Android).
- Fluency in Arabic is a plus, but not required.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Generous annual leave package.
- Structured professional development and training programs.
- Opportunities for career advancement within a growing organization.
- Collaborative and supportive work environment.
- Employee wellness initiatives.
- Access to the latest technologies and tools.
How to Apply
If you are ready to kickstart your IT career with a dynamic and supportive team, we encourage you to apply today! Please click on the application link below to submit your resume and a cover letter detailing your interest in this entry-level IT Support Assistant position and why you believe you’d be a great fit for Career.zycto.
