About Company
Imagine a place where your voice is valued, and your passion for helping others truly makes a difference. Career.zycto isn’t just a recruitment partner; we’re a launchpad for dedicated customer support professionals seeking a dynamic environment. We foster growth, offer flexible scheduling, and empower our team to deliver exceptional service. For a Customer Support Representative, this is an ideal setting to hone skills, build lasting connections, and thrive in a role that constantly evolves, ensuring both professional development and personal well-being.
Advertisement
Job Description
Are you a natural problem-solver with an unwavering commitment to customer satisfaction? Career.zycto is seeking a dedicated and enthusiastic Customer Support Representative to join our vibrant team in New Benin, Benin City. In this pivotal role, you will be the frontline voice of our operations, serving as the primary point of contact for our valued customers. We understand the importance of work-life balance, which is why we’re offering a role with flexible hours, allowing you to manage your professional and personal commitments effectively while still contributing significantly to our success.
As a Customer Support Representative, you will engage with customers across various channels – primarily phone and email – to address inquiries, resolve issues, provide comprehensive product and service information, and ensure every interaction leaves a positive impression. We are looking for individuals who can think on their feet, demonstrate empathy, and maintain a calm and professional demeanor even in challenging situations. Your ability to actively listen, diagnose problems accurately, and offer efficient solutions will be crucial. This isn’t just about answering calls; it’s about building relationships, understanding customer needs, and advocating for their best interests. You will play a vital role in upholding our reputation for excellent service and contributing directly to our customer retention and loyalty. Join a company that values your input, invests in your training, and offers a clear path for career advancement within the customer service sector.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and potentially chat.
- Resolve customer complaints and issues efficiently and courteously, ensuring customer satisfaction.
- Provide accurate and detailed information about products, services, and company policies.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Escalate complex issues to appropriate departments for further investigation and resolution.
- Identify and assess customers' needs to achieve satisfaction and build lasting relationships.
- Maintain a high level of product and service knowledge to effectively assist customers.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- High level of empathy and active listening skills.
- Proficiency in basic computer applications and navigating multiple systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Exceptional time management and organizational skills.
- Adaptability and willingness to learn new processes and technologies.
Preferred Qualifications
- Previous experience in a customer service or call center role (1+ year preferred).
- Familiarity with CRM software (e.g., Zendesk, Salesforce).
- A bachelor's degree or HND in any discipline.
- Ability to speak local languages is an advantage.
- Experience in a similar industry (e.g., telecom, banking, e-commerce).
Perks & Benefits
- Competitive salary with opportunities for performance bonuses.
- Comprehensive health and wellness benefits package.
- Ongoing training and professional development programs.
- Opportunities for career advancement within a growing company.
- Flexible scheduling options to support work-life balance.
- A supportive and collaborative team environment.
- Access to modern office facilities and technology.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your customer service experience and relevant skills.
Advertisement
