About Company
State Farm is a leading insurance and financial services company with a mission to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. For over a century, we’ve built a reputation for trust, reliability, and community involvement. Our commitment to our customers and our employees is unwavering, fostering an environment where innovation thrives, and professional growth is encouraged. Join a team dedicated to making a difference, where your contributions are valued, and your career path is supported.
Job Description
Are you a highly organized, detail-oriented professional with a passion for efficiency and exceptional support? State Farm is seeking a dedicated Remote Operations Support Specialist to join our dynamic team. In this pivotal full-time role, you will be instrumental in ensuring the smooth and effective functioning of our operational processes, providing critical administrative and technical support from your home office in Murfreesboro, Tennessee. This position is perfect for someone who thrives in a virtual environment, possesses strong problem-solving skills, and is adept at managing multiple tasks with precision and a positive attitude.
As a Remote Operations Support Specialist, you will be the backbone of various departments, handling a diverse range of responsibilities from data management and report generation to troubleshooting minor technical issues and coordinating internal communications. Your ability to work independently, prioritize tasks effectively, and communicate clearly will be essential. You’ll play a key role in maintaining operational continuity, supporting our agents and internal teams, and ultimately contributing to our commitment to customer excellence. We are looking for someone who is proactive, eager to learn, and ready to embrace the challenges and rewards of a remote work setting while upholding State Farm’s values of integrity and service.
Key Responsibilities
- Provide comprehensive administrative and operational support to various departments, including data entry, document management, and record keeping.
- Generate reports, analyze operational data, and identify trends to assist with process improvements and decision-making.
- Assist with the coordination of projects, schedules, and communication among remote teams and various stakeholders.
- Troubleshoot basic technical issues related to internal software and systems, escalating complex problems to IT as needed.
- Manage and maintain digital files and databases, ensuring accuracy, security, and compliance with company policies.
- Handle inbound and outbound communications (email, chat, phone) related to operational inquiries and support requests.
- Onboard and train new team members on operational procedures and system usage.
Required Skills
- Minimum 2 years of experience in an administrative, operations, or support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general office software.
- Excellent written and verbal communication skills.
- Strong organizational skills and meticulous attention to detail.
- Proven ability to work independently and manage time effectively in a remote setting.
- Demonstrated problem-solving capabilities and analytical thinking.
- High-speed internet connection and a dedicated home office space.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field.
- Experience with CRM software and project management tools.
- Familiarity with the insurance or financial services industry.
Perks & Benefits
- Competitive salary and comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match and profit-sharing opportunities.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development, training, and career advancement.
- Employee assistance program and wellness initiatives.
- Employee discounts on various products and services.
How to Apply
If you are ready to contribute to a leading company known for its reliability and commitment to community, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.