About Company
Joining our team means stepping into the dynamic world of aviation, where every day presents new challenges and opportunities. Career.zycto prides itself on fostering a supportive and energetic environment, perfect for individuals passionate about operational excellence and ensuring a seamless travel experience. We believe our strength lies in our people, empowering ground staff with the best training and resources to excel in their critical roles. If you’re looking to start or advance your career at the heart of airport operations, providing essential support to thousands of passengers daily, Career.zycto offers a path for growth and significant contribution.
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Job Description
Are you a highly motivated and detail-oriented individual looking to play a vital role in the bustling environment of airport operations? Career.zycto is seeking dedicated Airport Ground Staff with a focus on Boarding & Baggage Handling to join our growing team in Lewisham, London. This crucial full-time position ensures the smooth, safe, and efficient movement of passengers and their luggage, contributing directly to a positive travel experience for thousands.
As an integral part of our ground operations team, you will be at the forefront of the passenger journey, from the moment they check-in their bags to their smooth departure. Your responsibilities will span across various aspects of airside and terminal operations, demanding vigilance, teamwork, and a strong commitment to safety and customer service. You’ll be working in a fast-paced setting, requiring physical stamina and the ability to adapt to changing schedules and operational demands. This role offers an exciting opportunity to work within the aviation industry, gaining invaluable experience and contributing to the efficient functioning of one of the world’s most dynamic sectors. We are looking for individuals who thrive under pressure, possess excellent communication skills, and are dedicated to maintaining the highest standards of operational efficiency and passenger satisfaction. If you are ready to embark on a challenging yet rewarding career path where your efforts directly impact the flow of air travel, we encourage you to apply and become a part of our dedicated team, helping to keep the aviation industry moving seamlessly and safely.
Key Responsibilities
- Efficiently load and unload passenger baggage, cargo, and mail onto and from aircraft, ensuring correct weight distribution and secure storage.
- Operate and maintain ground support equipment (GSE) such as baggage tugs, belt loaders, and pushback tractors safely and according to protocol.
- Assist passengers with boarding and disembarking procedures, including guiding them to gates, verifying boarding passes, and providing clear instructions.
- Coordinate with flight crew, gate agents, and other ground personnel to ensure timely aircraft turnaround and departure.
- Adhere strictly to all airport safety regulations, security procedures, and company policies, reporting any incidents or concerns promptly.
- Perform routine checks and report any maintenance issues with ground equipment or facilities.
- Provide exceptional customer service, assisting passengers with inquiries, special needs, or concerns related to baggage or boarding.
- Work collaboratively within a team to ensure all operational targets and deadlines are met.
- Handle special baggage requirements, including oversized items, fragile goods, or restricted articles, with care and precision.
- Participate in mandatory safety briefings and training sessions to stay updated on best practices and regulatory changes.
Required Skills
- Physical fitness and ability to lift heavy luggage (up to 25kg) and stand for extended periods.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong attention to detail and ability to follow strict safety and security protocols.
- Ability to work effectively in a fast-paced, dynamic environment, often under pressure.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Team player with the ability to collaborate effectively with diverse colleagues.
- Basic literacy and numeracy skills for reading manifests and operating equipment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Previous experience in an airport environment, logistics, or a physically demanding role.
- Valid UK driving license (desirable for operating some GSE).
- Knowledge of aviation security procedures and airside safety regulations.
- Experience operating ground support equipment (GSE).
- Certification in First Aid or relevant safety training.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Comprehensive training and development programs.
- Opportunities for career advancement within the aviation sector.
- Employee assistance program.
- Access to discounted travel benefits (depending on specific airline partnership).
- Uniform provided.
- On-site parking or excellent public transport links.
How to Apply
Ready to take off with us? We encourage all qualified candidates to submit their application today! Please click on the application link below to complete your submission. Ensure your CV highlights any relevant experience in logistics, customer service, or physically demanding roles. We look forward to reviewing your application.
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