About Company
Career.zycto is rapidly expanding its innovative cloud services, providing cutting-edge solutions to diverse clients across Singapore and beyond. We believe in nurturing talent from the ground up, offering unparalleled learning and growth opportunities for those eager to embark on a career in cloud technology. For an aspiring Cloud Support Technician, this is the perfect launchpad to gain hands-on experience with industry-leading platforms and collaborate with seasoned professionals. Join a dynamic team where your contributions are valued, your skills are continuously sharpened, and your career trajectory is limitless. We empower our employees to become future leaders in the cloud domain, fostering a supportive and exciting work environment.
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Job Description
Are you passionate about technology and eager to kickstart your career in the dynamic world of cloud computing? Career.zycto is seeking a highly motivated and enthusiastic Entry-Level Cloud Support Technician to join our growing team in Bedok, Singapore. This is an unparalleled opportunity for individuals with a foundational understanding of IT concepts and a strong desire to learn, grow, and make a tangible impact.
As a Cloud Support Technician, you will be the first point of contact for our valued clients, providing essential technical assistance and ensuring the smooth operation of their cloud infrastructure. You’ll gain invaluable hands-on experience with cutting-edge cloud platforms, troubleshooting issues, and maintaining critical systems. This role is perfect for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is committed to delivering exceptional customer service. You will work closely with experienced cloud engineers, learning best practices and expanding your technical expertise daily.
We understand that starting a new career can be daunting, which is why Career.zycto offers a comprehensive onboarding program and continuous mentorship. You won’t just be fixing problems; you’ll be learning the ‘why’ behind them, developing a deep understanding of cloud architecture and operations. We encourage curiosity and proactive learning, providing access to resources and certifications that will propel your professional development. If you’re ready to dive into a career where innovation is constant and your potential is limitless, we invite you to apply. This role is a stepping stone to advanced positions in cloud engineering, solution architecture, or specialized support, making it an ideal foundation for a long-term career in tech.
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Key Responsibilities
- Provide first-level technical support for cloud-based services and infrastructure via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to cloud platforms (e.g., AWS, Azure, Google Cloud) and applications.
- Escalate complex issues to senior engineers and follow up until resolution.
- Monitor system performance and respond to alerts to ensure service availability.
- Assist users with account management, access issues, and general inquiries.
- Document solutions, procedures, and knowledge base articles for common problems.
- Participate in on-call rotation as required after initial training period.
- Collaborate with team members to enhance support processes and customer satisfaction.
Required Skills
- Strong foundational understanding of IT concepts, including operating systems (Windows/Linux) and networking.
- Excellent problem-solving and analytical abilities.
- Exceptional communication skills, both written and verbal, for interacting with clients and team members.
- High degree of curiosity and a strong eagerness to learn new technologies.
- Ability to work independently and as part of a collaborative team.
- Basic familiarity with command-line interfaces.
- Customer-centric mindset with a focus on delivering positive user experiences.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Basic understanding of cloud computing concepts and services (e.g., IaaS, PaaS, SaaS).
- Familiarity with IT service management frameworks (e.g., ITIL Foundation).
- Any relevant IT certifications (e.g., CompTIA A+, Network+, Security+).
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
Perks & Benefits
- Comprehensive medical and dental insurance.
- Generous annual leave and sick leave entitlements.
- Opportunities for professional development and industry certifications.
- Mentorship program with experienced cloud engineers.
- Modern office environment with state-of-the-art facilities.
- Regular team-building events and social gatherings.
- Career progression pathways within a rapidly growing tech company.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their interest in cloud technology and why they believe they are a good fit for Career.zycto. Please ensure your application highlights any relevant projects or coursework.
