About Company
Liquid Intelligent Technologies is a leading pan-African technology group, building Africa’s digital future. We are committed to connecting Africa to the world and powering its economic growth. With an extensive fibre optic network spanning across the continent, we provide high-speed connectivity, cloud solutions, and digital services to businesses, governments, and consumers. Our mission is to make digital access a reality for every African, fostering innovation and driving digital transformation. We believe in empowering our employees to achieve their full potential in a dynamic and inclusive environment.
Job Description
Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Liquid Intelligent Technologies is seeking a dedicated and enthusiastic Remote Helpdesk Technician to join our growing team in Harare Province, Zimbabwe. In this work-from-home role, you will be the first point of contact for our valued customers, providing vital technical support and ensuring their seamless experience with our suite of products and services. You will troubleshoot a wide range of IT issues, from connectivity problems to software inquiries, all while maintaining a high level of professionalism and empathy. This is an exciting opportunity to contribute to Africa’s digital future from the comfort and convenience of your home, making a tangible impact on individuals and businesses across the continent. We are looking for someone who thrives in a fast-paced environment, can work independently, and possesses excellent communication skills. If you are passionate about IT support and eager to grow with a leading technology company, we encourage you to apply and become a key part of our remote support infrastructure.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, resolving issues efficiently and effectively.
- Diagnose and troubleshoot hardware, software, network, and system issues, including internet connectivity, email configurations, and application support.
- Escalate complex technical problems to senior support staff or specialized teams when necessary, ensuring timely resolution.
- Document all support interactions, resolutions, and relevant information accurately in the ticketing system.
- Guide users through step-by-step solutions, ensuring they understand the process and can prevent future recurrences.
- Maintain up-to-date knowledge of company products, services, and common technical issues.
- Contribute to the knowledge base by creating and updating technical documentation and FAQs.
- Ensure high levels of customer satisfaction through professional and courteous service delivery.
Required Skills
- Minimum 2 years of experience in a helpdesk or IT support role.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, VPN) and internet connectivity issues.
- Excellent communication skills, both written and verbal, in English.
- Ability to work independently and manage time effectively in a remote work environment.
- Demonstrated problem-solving abilities and attention to detail.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
Preferred Qualifications
- ITIL Foundation certification.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Experience supporting telecommunications or ISP services.
- Proficiency in additional local languages.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Flexible work-from-home setup, promoting work-life balance.
- Access to cutting-edge technology and training resources.
- Supportive team culture with regular virtual team events.
How to Apply
We encourage all qualified applicants to click on the link below to apply for this exciting opportunity. Please ensure your resume highlights your relevant experience and skills.