About Company
Are you passionate about creating memorable guest experiences? At Career.zycto, we believe that exceptional hospitality begins with a warm welcome and meticulous attention to detail. We’re a dynamic organization committed to connecting talented individuals with leading roles in the vibrant Manchester hospitality scene. Joining us means becoming part of a supportive network that values professionalism, guest satisfaction, and career growth. We empower our team members to excel, providing the resources and environment needed to thrive in a fast-paced hotel setting. Discover a fulfilling career where your dedication to service truly makes a difference.
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Job Description
Career.zycto is actively seeking a highly motivated and customer-focused Hotel Receptionist to join our partner’s esteemed establishment in the bustling Rusholme area of Manchester. As the very first point of contact for our valued guests, you will play an absolutely pivotal role in shaping their entire experience from the moment they arrive to their final departure. This isn’t merely a front-desk job; it’s a unique opportunity to be the authentic face of hospitality, consistently providing exceptional service that consistently leaves a lasting positive impression.
Your daily responsibilities will be remarkably dynamic and varied, encompassing everything from performing seamless check-ins and efficient check-outs to expertly handling diverse guest inquiries, meticulously managing reservations, and ensuring the consistently smooth operation of the entire reception area. We are specifically looking for an individual who genuinely embodies warmth, remarkable efficiency, and a truly proactive approach to problem-solving. You will be instrumental in creating an inviting and welcoming atmosphere, keenly anticipating guest needs before they arise, and adeptly resolving any issues with utmost professionalism and genuine grace.
The ideal candidate will possess an innate ability to expertly multitask in a fast-paced, high-energy environment while maintaining an unwavering focus on achieving complete guest satisfaction. Strong communication skills, both verbal and written, are absolutely paramount, as you will interact with an incredibly diverse range of international and local guests and collaborate closely and effectively with all other hotel departments to ensure operational synergy. Familiarity with standard hotel management systems (PMS) is considered a significant advantage, though comprehensive, hands-on training will be meticulously provided to ensure your complete success and confidence in the role.
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If you genuinely thrive in a customer-centric role, truly enjoy being an integral part of a vibrant and dedicated team, and are eager to contribute significantly to an outstanding guest journey, we wholeheartedly encourage you to apply. This exciting role offers an excellent platform for individuals looking to advance and flourish their careers within the dynamic hospitality sector, with abundant opportunities for continuous learning, skill enhancement, and professional development provided within a highly supportive and nurturing framework. Join us in delivering unparalleled service excellence in one of Manchester’s most vibrant and culturally rich neighbourhoods, contributing directly to an unforgettable stay for every guest.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in procedures, including registration, key allocation, and payment processing.
- Handle guest check-outs efficiently, settling bills and providing assistance with luggage or transport as needed.
- Manage incoming calls, emails, and walk-in inquiries, providing accurate information about hotel services, facilities, and local attractions.
- Process reservations, modifications, and cancellations accurately using the hotel’s property management system (PMS).
- Address guest concerns, complaints, and requests promptly and courteously, escalating complex issues to management when necessary.
- Maintain an organized and tidy reception area, ensuring a professional and welcoming environment.
- Collaborate effectively with housekeeping, maintenance, and food & beverage departments to ensure seamless guest service.
- Handle cash and card transactions, ensuring accuracy and adherence to financial procedures.
- Provide local recommendations and directions, enhancing the guest's stay in Rusholme and Manchester.
- Uphold hotel security procedures and guest privacy at all times.
Required Skills
- Proven experience in a customer service role, preferably within hospitality.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multi-task and work effectively under pressure in a fast-paced environment.
- Proficiency in using computer systems, including Microsoft Office Suite.
- High level of attention to detail and accuracy.
- A proactive attitude towards problem-solving and guest satisfaction.
Preferred Qualifications
- Prior experience with a Property Management System (PMS) such as Opera, Fidelio, or similar.
- Knowledge of the local Rusholme/Manchester area and attractions.
- Ability to communicate in additional languages.
- NVQ Level 2 or 3 in Hospitality or Customer Service.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive training and professional development programs.
- Employee discounts on hotel stays and services.
- Subsidized meals during shifts.
- A supportive and collaborative team environment.
- Uniform provided.
- Opportunities for career progression within the hospitality sector.
How to Apply
Ready to make a difference in guest experiences? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your CV highlights your relevant customer service and hospitality experience. We look forward to reviewing your application!
