About Company
Are you ready to redefine customer satisfaction in a vibrant, supportive environment? Career.zycto is a dynamic recruitment firm dedicated to connecting top talent with leading opportunities across diverse sectors. We believe in fostering growth, innovation, and a collaborative spirit among our team members. Joining us means becoming part of a forward-thinking organization where your contribution truly matters. We empower our Customer Support Executives to be the frontline heroes, ensuring every interaction reflects our commitment to excellence and client success. Our culture champions open communication and continuous learning, making it the perfect launchpad for your career in customer service.
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Job Description
Join Career.zycto as a Customer Support Executive and become a crucial part of our mission to deliver exceptional service and support to our valued clients and candidates. This is an immediate start position, perfect for proactive individuals eager to make a tangible impact from day one. In this dynamic role, you will be the first point of contact for inquiries, providing comprehensive assistance and ensuring a seamless experience for everyone interacting with our platform and services. You’ll handle a diverse range of tasks, from troubleshooting common issues and providing detailed information to processing requests and escalating complex cases to the appropriate departments. We are looking for someone who thrives in a fast-paced environment, possesses an innate ability to empathize with customers, and can communicate solutions clearly and concisely.
Your day-to-day will involve utilizing various communication channels, including phone, email, and live chat, to address customer needs efficiently and professionally. You’ll be instrumental in building positive relationships, contributing directly to our reputation for reliability and outstanding client care. This role demands a keen eye for detail, strong problem-solving skills, and a commitment to maintaining high standards of service. We offer a supportive team atmosphere where continuous learning and professional development are encouraged. If you are passionate about helping people, enjoy solving challenges, and are ready to embark on a rewarding career path with a forward-thinking company, then we encourage you to apply and become a vital part of the Career.zycto family. Your dedication will directly influence customer satisfaction and contribute to our overall business success.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, providing timely and accurate responses.
- Resolve customer complaints and issues effectively, maintaining a positive and empathetic demeanor at all times.
- Provide comprehensive information regarding services, policies, and procedures to clients and candidates.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring a smooth customer experience.
- Identify and analyze customer needs to recommend appropriate solutions or services.
- Proactively follow up with customers to ensure satisfaction and gather feedback.
- Contribute to the continuous improvement of customer service processes and knowledge base.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Minimum of 1 year of proven experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Exceptional problem-solving and conflict-resolution abilities.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor's degree in a relevant field (e.g., Business Administration, Communications).
- Experience in the recruitment or staffing industry.
- Fluency in additional languages (e.g., Arabic, Hindi, Tagalog).
- Familiarity with online ticketing systems and knowledge base platforms.
Perks & Benefits
- Competitive salary package.
- Health insurance benefits.
- Opportunities for professional growth and career advancement.
- Dynamic and supportive work environment.
- Regular training and development programs.
- Annual leave and public holidays as per UAE labor law.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
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