About Company
Ready to be the compassionate voice connecting customers with solutions? Career.zycto is a dynamic organization committed to delivering exceptional customer service experiences across various sectors. We foster an environment where every call centre support agent is valued, empowered, and equipped with the tools to succeed. This is an ideal place for individuals passionate about helping others, where your empathy and problem-solving skills will genuinely make a difference. Join our supportive team in Hanover and build a rewarding career where your growth is our priority.
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Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a positive impact? Career.zycto is seeking a dedicated and empathetic Full-Time Call Centre Support Agent to join our growing team in Mitte, Hanover. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with efficiency and a friendly demeanor.
Your day will involve interacting with diverse individuals, understanding their needs, and guiding them towards effective solutions. This isn’t just about answering calls; it’s about building trust, fostering positive relationships, and ensuring every customer feels heard and valued. We are looking for someone who can maintain composure under pressure, articulate complex information clearly, and consistently deliver a high standard of service. You’ll work within a supportive team structure, receiving ongoing training and development to enhance your skills and career progression within Career.zycto. If you’re eager to contribute to a customer-centric culture and embark on a fulfilling career path in customer service, we encourage you to apply. We pride ourselves on creating an inclusive and dynamic workplace where your contributions are recognized and celebrated. This role offers the chance to develop invaluable communication, problem-solving, and interpersonal skills that are highly transferable and sought after in today’s professional landscape. Be part of a company that truly believes in nurturing talent and delivering excellence.
Key Responsibilities
- Handle a high volume of inbound customer calls professionally and efficiently.
- Provide accurate information, resolve customer issues, and answer inquiries regarding products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff when necessary, ensuring seamless handoffs.
- Maintain a high level of customer satisfaction by delivering a positive and empathetic experience.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Identify opportunities for process improvements and contribute to a better customer experience.
- Participate in ongoing training and development sessions to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in German and English (B2 level or higher).
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other call centre technologies.
- Ability to multitask and manage time effectively in a dynamic environment.
- High level of empathy, patience, and customer-centric attitude.
- Basic computer literacy and typing speed.
Preferred Qualifications
- Previous experience in a call centre or customer service role (at least 1 year).
- Familiarity with industry-specific software or systems relevant to our services.
- Ability to speak additional languages is a plus.
- High school diploma or equivalent; further education is a bonus.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Paid time off and public holidays.
- Ongoing professional development and training opportunities.
- Modern, comfortable office environment in a central location.
- Supportive team culture and collaborative work environment.
- Employee assistance programs.
- Opportunities for career advancement within Career.zycto.
How to Apply
Interested candidates are invited to apply directly through the provided application link. Please ensure your resume is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team!
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