About Company
Career.zycto is at the forefront of digital service delivery, connecting clients with seamless solutions across various sectors. We pride ourselves on fostering an environment where innovation meets exceptional customer experience. For an Online Reservation Assistant, this means joining a dynamic team that values precision, proactive problem-solving, and a genuine passion for helping people. You’ll thrive here if you love bringing order to complex scheduling, ensuring every client interaction is positive and efficient. We support continuous learning and growth, making it an ideal launchpad for your career in digital operations.
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Job Description
Are you a highly organized and customer-focused individual with a knack for digital systems? Career.zycto is seeking a dedicated Online Reservation Assistant to join our vibrant team in Akure. In this pivotal role, you will be the central point of contact for our clients, managing all aspects of their online bookings and inquiries. You will utilize various online platforms and communication tools to ensure accuracy, efficiency, and client satisfaction. This role requires someone proficient with technology, possessing excellent interpersonal skills to communicate clearly and empathetically with a diverse clientele. If you are detail-oriented, proactive, and thrive in a fast-paced digital environment, we encourage you to apply and contribute to our commitment to excellence.
Key Responsibilities
- Manage and process online reservations efficiently and accurately.
- Respond promptly and professionally to all client inquiries regarding bookings, availability, and services via email, chat, and phone.
- Handle reservation modifications, cancellations, and special requests with precision and adherence to company policies.
- Resolve booking conflicts or issues, escalating complex problems to senior staff when necessary.
- Maintain accurate and organized records of all client interactions and transactions in the CRM system.
- Collaborate with internal teams (e.g., customer service, operations) to ensure smooth service delivery.
- Stay updated with product knowledge, service offerings, and promotional campaigns to provide accurate information to clients.
Required Skills
- Minimum of 1 year of experience in a customer service, administrative, or reservation management role.
- Proficiency in using online reservation systems, CRM software, and common office applications (e.g., Microsoft Office Suite).
- Excellent written and verbal communication skills in English.
- Strong organizational skills and exceptional attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Problem-solving aptitude with a calm and professional demeanor under pressure.
Preferred Qualifications
- Bachelor's degree or HND in Hospitality Management, Business Administration, or a related field.
- Experience with specific reservation software (e.g., BookingSuite, Rezdy).
- Familiarity with the local tourism or service industry in Akure/Ondo State.
Perks & Benefits
- Competitive monthly salary with potential performance incentives.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Opportunities for professional development and career growth within a supportive team.
- Access to ongoing training on industry best practices and new technologies.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted applicants will be contacted for an interview.
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