About Company
Mokhotlong Hotel, nestled in the heart of Mokhotlong District, Lesotho, is a renowned establishment offering warm hospitality and comfortable accommodations to both local and international travelers. We are deeply committed to providing exceptional service, fostering a welcoming environment, and contributing positively to the local community. Our team is passionate about creating memorable experiences for our guests, reflecting the rich culture and stunning landscapes of the Maloti Mountains. We believe in nurturing talent and offering opportunities for growth within our diverse and supportive work family. Join us and become a vital part of a team dedicated to excellence and guest satisfaction, where every team member plays a crucial role in our success and the delight of our visitors. We pride ourselves on our local roots and our ability to combine traditional Basotho hospitality with modern comforts, making us a preferred choice for many traveling through or staying in the region.
Job Description
Are you an organized, proactive, and detail-oriented individual looking to kickstart or advance your career in a dynamic hospitality environment? Mokhotlong Hotel is seeking a highly motivated Office Assistant to join our dedicated team. In this pivotal role, you will be the backbone of our administrative operations, ensuring smooth day-to-day functions and contributing significantly to the overall efficiency of our hotel. This isn’t just a clerical position; it’s an opportunity to immerse yourself in the vibrant world of hospitality, interact with various departments, and play a crucial part in delivering the excellent service Mokhotlong Hotel is known for. You will manage essential office tasks, support our management team, and ensure that our administrative processes run seamlessly. Your ability to multitask, prioritize, and communicate effectively will be key to your success. We are looking for someone who takes initiative, has a positive attitude, and is eager to learn and grow within our esteemed establishment. If you thrive in a bustling atmosphere, possess excellent interpersonal skills, and are ready to contribute your talents to a reputable hotel, we encourage you to apply. This role offers a unique chance to develop a broad range of administrative and professional skills, laying a strong foundation for future career advancement within the hospitality sector. You will be instrumental in maintaining the flow of information, managing schedules, and generally ensuring that our administrative hub operates without a hitch, thereby allowing our guest-facing teams to focus entirely on providing unparalleled service.
Key Responsibilities
- Manage incoming and outgoing correspondence, including emails, letters, and packages, ensuring timely and accurate delivery.
- Answer and direct phone calls with professionalism and efficiency, providing an excellent first point of contact for inquiries.
- Maintain organized filing systems, both digital and physical, to ensure easy retrieval of documents.
- Schedule and coordinate meetings, appointments, and travel arrangements for staff and management.
- Prepare reports, presentations, and other documents as required by management, ensuring accuracy and adherence to deadlines.
- Assist with data entry and maintenance of databases, keeping information up-to-date and accurate.
- Manage office supplies inventory, place orders when necessary, and ensure resources are always available.
- Greet visitors and direct them appropriately, ensuring a welcoming and professional environment at the front office.
- Provide general administrative support to various departments as needed, fostering inter-departmental cooperation.
- Assist in event planning and coordination for internal and external functions, contributing to successful outcomes.
- Process invoices, expense reports, and other financial documents with meticulous accuracy and confidentiality.
- Ensure the office environment is tidy, organized, and presentable at all times, reflecting the hotel’s standards of excellence.
Required Skills
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management abilities.
- High level of attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Professional demeanor and strong interpersonal skills.
- Ability to work independently and as part of a collaborative team.
- Problem-solving aptitude and proactive approach to challenges.
Preferred Qualifications
- Previous experience in an office administrative role, preferably in the hospitality industry.
- Knowledge of basic accounting principles or experience with invoicing.
- Familiarity with standard office equipment (e.g., printers, scanners, fax machines).
- Fluency in Sesotho is a significant advantage for interacting with local staff and guests.
- A relevant certificate or diploma in Office Administration, Business Management, or a related field.
Perks & Benefits
- Competitive monthly salary commensurate with experience and skills.
- Opportunity for professional growth and career development within the thriving hospitality industry.
- Supportive and friendly work environment that values teamwork and individual contributions.
- Complimentary staff meals during working hours.
- Discounts on hotel services and accommodations for employees and their immediate family.
- Comprehensive training and mentorship programs to enhance your skills and career trajectory.
- The chance to contribute to a reputable and established local business in Mokhotlong.
- Exposure to diverse clientele and operational aspects of a full-service hotel.
How to Apply
If you are enthusiastic about joining a leading hospitality team in Mokhotlong and possess the skills and dedication required for this role, we encourage you to apply now! Please click on the application link below to submit your detailed resume and a cover letter outlining your suitability for the Office Assistant position. We look forward to reviewing your application and potentially welcoming you to the Mokhotlong Hotel family.