About Company
Eager to kickstart your career in tech support within a dynamic, growing environment? Career.zycto is actively shaping the future of digital solutions, specializing in innovative online tools that empower businesses globally. We pride ourselves on a collaborative culture where new ideas are welcomed, and every team member contributes directly to our user success. For an ambitious Online Product Support Assistant, this means unparalleled learning opportunities, direct mentorship, and the chance to directly impact how our customers experience our products. Join us in Cambridge and become a vital part of a team dedicated to excellence and continuous improvement, where your growth is our priority.
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Job Description
Are you a natural problem-solver with a passion for helping others navigate the digital landscape? Career.zycto is seeking a motivated and enthusiastic Entry-Level Online Product Support Assistant to join our vibrant team in Cambridge. This is an incredible opportunity for someone looking to launch a career in tech support, learn cutting-edge product insights, and contribute to a company celebrated for its user-centric approach.
In this role, you will be the first point of contact for our valued customers, providing friendly, efficient, and effective support for our suite of innovative online products. You’ll gain hands-on experience in diagnosing technical issues, guiding users through features, and ensuring a seamless product experience. We don’t expect you to be an expert on day one; we’re looking for someone with a strong desire to learn, excellent communication skills, and a genuine interest in technology. You’ll receive comprehensive training, mentorship, and continuous development opportunities to grow your skills and advance your career within Career.zycto.
If you thrive in a fast-paced environment, possess an insatiable curiosity for how things work, and genuinely enjoy making a positive impact on people’s daily lives through technology, then this role is for you. Join a team where your contributions are recognized, your ideas are heard, and your professional development is a priority. We are committed to fostering an inclusive workplace where everyone feels empowered to do their best work. This is more than just a job; it’s a pathway to a rewarding career in the exciting world of tech, right here in the heart of Cambridge.
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Key Responsibilities
- Provide prompt, professional, and friendly online support to customers via chat, email, and potentially phone.
- Accurately identify, diagnose, and resolve technical issues related to our online products.
- Guide users through step-by-step solutions and product functionalities.
- Document support interactions thoroughly and accurately in our CRM system.
- Escalate complex issues to senior support specialists or relevant departments when necessary.
- Contribute to the continuous improvement of our knowledge base and FAQ resources.
- Stay up-to-date with product updates, new features, and changes in our service offerings.
- Collect and relay customer feedback to product development teams to inform future enhancements.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Basic computer literacy and comfort with online software applications.
- Ability to learn new technologies and processes quickly.
- High level of empathy, patience, and a customer-focused attitude.
- Ability to work independently and as part of a collaborative team.
- Demonstrated reliability and strong organizational skills.
Preferred Qualifications
- A-levels or equivalent qualification.
- Previous experience in a customer service or support role (even non-tech related).
- Familiarity with CRM software or helpdesk ticketing systems.
- Basic understanding of web technologies or SAAS products.
- A genuine interest in technology and digital solutions.
Perks & Benefits
- Competitive entry-level salary with regular reviews.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Dedicated budget for professional development courses and certifications.
- Mentorship program and clear career progression pathways.
- Modern, collaborative office environment with ergonomic workstations.
- Regular team social events and company-sponsored activities.
- Complimentary snacks, beverages, and fresh fruit in the office.
- Cycle to Work Scheme.
- Pension scheme contributions.
How to Apply
Ready to launch your career with a forward-thinking company? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your CV and a brief cover letter highlighting your interest in this role are attached.
