About Company
Career.zycto stands as a dynamic force in connecting talent with opportunity, driven by innovation and a commitment to fostering professional growth. We champion a supportive culture where every team member, especially those starting their careers, is empowered to contribute meaningfully. Joining us means becoming part of an organization that values fresh perspectives and provides the tools and mentorship necessary for an entry-level professional to thrive. We’re dedicated to building diverse teams and ensuring a rewarding journey for all.
Advertisement
Job Description
Are you a natural communicator with a passion for helping others and a keen eye for online communities? Career.zycto is seeking a dedicated and enthusiastic Remote Social Support Clerk to join our dynamic team. This is an exceptional entry-level opportunity for individuals looking to kickstart their career in social media support from the comfort of their home in Oxford, England.
In this vital role, you will be the friendly and professional voice of our brand across various social media platforms. You will be responsible for monitoring social channels, engaging with our audience, responding to inquiries, and ensuring a positive online experience for everyone interacting with us. We believe in fostering a supportive community, and your empathetic and attentive approach will be crucial in achieving this.
Your day-to-day responsibilities will involve diligently reviewing social media feeds for comments, questions, and mentions, promptly crafting clear and concise responses, and escalating more complex issues to senior team members when necessary. You’ll also play a key part in identifying and flagging any inappropriate content or spam, helping us maintain a safe and respectful online environment. This role requires excellent written communication skills, a proactive attitude, and a genuine desire to learn and grow within a fast-paced digital landscape.
Advertisement
While previous experience in customer service or social media is a plus, it is by no means a strict requirement. We are primarily looking for individuals with strong interpersonal skills, a high level of empathy, basic computer literacy, and the ability to work independently with excellent time management. Full training will be provided, equipping you with all the tools and knowledge needed to succeed in this role. This is a fantastic chance to develop valuable skills in digital communication, community management, and problem-solving, all while enjoying the flexibility of a remote work model. Join Career.zycto and become an integral part of our mission to connect people and build strong, positive online interactions.
Key Responsibilities
- Monitor social media channels for incoming queries, comments, and mentions.
- Respond to user inquiries and feedback with professionalism and empathy.
- Escalate complex issues to senior support staff or relevant departments.
- Identify and report inappropriate content, spam, or abusive behavior.
- Engage with the online community to foster a positive and inclusive environment.
- Maintain accurate records of interactions and resolutions in designated systems.
- Contribute to the development of FAQs and response templates.
- Stay updated on social media trends and platform guidelines.
Required Skills
- Excellent written communication skills in English.
- Strong interpersonal and empathy skills.
- Basic computer literacy and comfort with online platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and a proactive approach.
- High level of attention to detail.
Preferred Qualifications
- Previous experience in a customer service or support role (even informal).
- Familiarity with various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
- Basic understanding of social media etiquette and best practices.
- A quiet, dedicated workspace and reliable internet connection.
Perks & Benefits
- Competitive entry-level salary.
- Fully remote work flexibility.
- Opportunities for professional development and career progression.
- Comprehensive training and mentorship program.
- Supportive and collaborative team environment.
- Paid time off and public holidays.
- Equipment provided (laptop, headset).
How to Apply
Apply directly via the link below. Ensure your resume highlights any customer service experience or relevant transferable skills.
