About Company
Erie Insurance, a Fortune 500 company based in Erie, Pennsylvania, has been a trusted provider of auto, home, life, and business insurance since our founding in 1925. Our enduring success is built on a foundation of integrity, exceptional service, and a deep commitment to our policyholders and the communities we proudly serve. We’ve consistently ranked high in customer satisfaction, a testament to our dedicated employees and independent agents. At Erie Insurance, we foster a collaborative, inclusive, and growth-oriented culture where every individual is empowered to reach their full potential. We believe that investing in our people is paramount to our continued innovation and our ability to deliver on ‘The ERIE’ promise. We value diverse perspectives and are continually seeking talented individuals who are passionate about making a tangible difference, contributing to our legacy of protecting what matters most.
Job Description
Are you an experienced and empathetic coach passionate about unlocking individual potential and driving high performance, all from the comfort and convenience of your remote office? Erie Insurance is seeking a dedicated Remote Performance Coach with a flexible schedule to empower our team members, particularly within our dynamic sales and customer service channels, to achieve their professional goals and elevate their impact. In this crucial remote role, you will be instrumental in developing and refining the skills of our employees, fostering a culture of continuous improvement and excellence across our distributed workforce. Leveraging virtual tools and your expert guidance, you will provide personalized one-on-one coaching, conduct group sessions, offer constructive feedback, and deliver strategic support to help individuals navigate challenges, enhance their capabilities, and consistently meet or exceed performance targets. This position offers the unique opportunity to make a significant difference in a supportive and forward-thinking environment, all while enjoying the autonomy and work-life balance that a flexible, remote schedule provides. If you thrive on seeing others succeed and are adept at coaching effectively in a virtual setting, we invite you to join our innovative team at Erie Insurance and contribute to our commitment to excellence.
Key Responsibilities
- Conduct one-on-one and group coaching sessions virtually to enhance individual and team performance, focusing on key performance indicators (KPIs) and professional development goals.
- Develop and implement personalized coaching plans tailored to individual needs, addressing skill gaps and fostering strengths in a remote work context.
- Provide constructive, actionable feedback and guidance on performance, behaviors, and goal attainment, utilizing data and observations.
- Collaborate with team leaders and managers to identify coaching needs, integrate performance strategies, and ensure alignment with organizational objectives.
- Monitor, track, and analyze performance data to measure coaching effectiveness and make data-driven recommendations for improvement.
- Facilitate workshops and training modules on topics such as communication, sales techniques, customer service excellence, and time management for a remote audience.
- Stay updated on industry best practices in coaching, performance management, and remote work methodologies to continuously refine coaching approaches.
- Maintain strict confidentiality of employee performance information and sensitive discussions.
Required Skills
- 5+ years of experience in performance coaching, learning & development, or a related field, preferably in a remote capacity.
- Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly and empathetically.
- Proven ability to actively listen, ask probing questions, and build rapport in a virtual environment.
- Strong analytical skills to assess performance data, identify trends, and develop targeted coaching interventions.
- Proficiency with virtual communication and collaboration tools (e.g., Microsoft Teams, Zoom, Slack) and learning management systems (LMS).
- Excellent organizational and time management skills to manage a flexible schedule and a diverse caseload effectively.
- Demonstrated ability to inspire, motivate, and empower individuals to achieve their full potential.
- Adaptability and resilience to navigate varying performance levels and individual learning styles.
Preferred Qualifications
- Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
- Professional coaching certification (e.g., ICF ACC/PCC, CPTC, CSC).
- Experience coaching within the insurance, financial services, or a highly regulated industry.
- Familiarity with various performance management frameworks and methodologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company-paid holidays.
- Flexible work schedule to promote work-life balance.
- Opportunities for continuous professional development and career growth.
- Remote work setup allowance and support.
- Employee wellness programs.
- Tuition reimbursement.
How to Apply
Interested candidates are encouraged to apply directly through our careers portal by clicking the link below. Please ensure your resume and cover letter highlight your relevant coaching experience, your ability to thrive in a remote and flexible work environment, and how you align with Erie Insurance’s values. We look forward to reviewing your application!