About Company
Career.zycto is dedicated to connecting top talent with thriving hospitality venues across Nigeria. For a Hotel Concierge Assistant, this means we partner with esteemed hotels seeking individuals passionate about guest satisfaction and service excellence. We believe that the heart of any memorable guest experience lies in the warm, efficient, and personalized support provided by dedicated professionals like you. Joining through us means gaining access to roles where your natural ability to anticipate needs and create welcoming environments will be truly valued and allowed to flourish. We empower careers, starting with yours.
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Job Description
Are you a naturally warm, detail-oriented individual with an innate passion for delivering exceptional guest experiences? Career.zycto is currently seeking a dedicated and enthusiastic Hotel Concierge Assistant to join a prestigious hospitality team in Onitsha Main Town. This is an immediate hiring opportunity for someone eager to be the welcoming face and reliable resource for guests, ensuring their stay is nothing short of perfect.
As a Hotel Concierge Assistant, you will play a pivotal role in shaping our guests’ impressions and satisfaction. You will be the primary point of contact for inquiries, requests, and recommendations, acting as a local ambassador with a deep understanding of Onitsha’s vibrant culture, attractions, and services. Your day will involve everything from greeting guests with a genuine smile, assisting with luggage, and providing directions, to making restaurant reservations, arranging transportation, and securing tickets for local events. We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and genuinely enjoys going the extra mile to create memorable moments for every visitor.
This role requires more than just administrative tasks; it demands a proactive mindset, problem-solving abilities, and a polished demeanor. You’ll be instrumental in handling guest complaints or concerns with grace and efficiency, ensuring swift resolutions that enhance their overall experience. Your organizational skills will be key in managing incoming calls, emails, and walk-in requests, maintaining accurate records, and coordinating with other hotel departments to fulfill guest needs seamlessly. If you are a proactive team player who loves to anticipate needs, delights in assisting others, and is committed to upholding the highest standards of hospitality, then this opportunity is for you. Join a team where your dedication to service excellence will be recognized and celebrated, contributing significantly to a welcoming atmosphere where guests feel truly valued.
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Key Responsibilities
- Warmly greet and assist guests upon arrival and departure, offering exceptional customer service.
- Provide accurate and detailed information about hotel services, local attractions, dining, and transportation options.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Assist with luggage handling, directions, reservations (restaurants, tours, events), and transportation arrangements.
- Maintain up-to-date knowledge of Onitsha Main Town's cultural events, popular destinations, and services.
- Coordinate with other hotel departments (e.g., front desk, housekeeping, bell staff) to fulfill guest needs efficiently.
- Manage incoming calls, emails, and walk-in requests for concierge services.
- Maintain a tidy and organized concierge desk area.
- Anticipate guest needs and offer proactive assistance to enhance their overall experience.
Required Skills
- Proven experience in a customer service or hospitality role (minimum 1 year).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Exceptional organizational and multitasking abilities.
- Proficiency in basic computer applications (e.g., MS Office Suite, hotel management software).
- Deep knowledge of Onitsha Main Town, including attractions, restaurants, and local services.
- Ability to remain calm and effective under pressure.
- Problem-solving skills and a proactive attitude.
Preferred Qualifications
- Previous experience as a concierge or front desk agent in a hotel setting.
- Fluency in additional local languages (e.g., Igbo).
- Diploma or certification in Hospitality Management or a related field.
- Experience with a Property Management System (PMS).
Perks & Benefits
- Competitive monthly salary.
- Opportunity for career growth and professional development within the hospitality sector.
- Work in a dynamic and supportive team environment.
- Employee discounts on hotel services (subject to policy).
- Contribution to a highly reputable establishment's guest experience.
- Comprehensive training programs.
How to Apply
If you are ready to embark on a rewarding career in hospitality, please click on the application link below to submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
