About Company
Naivas Supermarket is Kenya’s largest and fastest-growing supermarket chain, renowned for providing a comprehensive range of quality products and an exceptional shopping experience. With a vast network of branches across the country, Naivas is deeply committed to serving local communities, fostering economic growth, and offering a diverse and inclusive work environment. We pride ourselves on our customer-centric approach, operational excellence, and a culture that values teamwork, integrity, and continuous improvement. Joining Naivas means becoming part of a dynamic team dedicated to making a tangible impact in the retail sector and in the lives of our customers and colleagues.
Job Description
Are you a highly organized, customer-focused individual with a passion for creating a welcoming environment? Naivas Supermarket at Adams Arcade is seeking a professional and enthusiastic Office Receptionist to join our vibrant team. As the first point of contact for our customers, suppliers, and internal staff, you will play a crucial role in shaping the initial impression of our branch. This position requires someone with excellent interpersonal skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced retail environment. You will be responsible for providing exceptional front office support, managing communications, and ensuring the smooth operation of our reception area. We are looking for a candidate who is not only skilled in administrative duties but also possesses a genuine desire to assist others and contribute positively to our team’s success. This role is perfect for someone who thrives on interaction, problem-solving, and maintaining an orderly and welcoming professional space. If you are detail-oriented, have a warm demeanor, and are eager to grow with a leading Kenyan brand, we encourage you to apply.
Key Responsibilities
- Greet and welcome visitors with a warm and professional demeanor, directing them to the appropriate person or department.
- Manage the main reception area, ensuring it remains tidy, organized, and presentable at all times.
- Answer, screen, and forward incoming phone calls promptly and courteously, taking accurate messages when necessary.
- Handle incoming and outgoing mail, packages, and deliveries, ensuring proper distribution and dispatch.
- Maintain a visitor log and issue visitor badges as required, adhering to company security protocols.
- Assist with scheduling appointments, meetings, and maintaining calendars for various departments.
- Provide basic and accurate information in-person and via phone/email regarding the company and its services.
- Perform general administrative and clerical support tasks, including filing, photocopying, and data entry.
- Support various departments with ad-hoc tasks and projects as needed.
- Manage office supplies inventory and place orders when necessary, ensuring adequate stock levels.
Required Skills
- Proven work experience as a Receptionist, Front Office Representative, or similar role (minimum 1 year).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal, with a clear and pleasant phone voice.
- Exceptional organizational and time-management skills, with the ability to prioritize tasks.
- Strong customer service orientation and a professional attitude.
- Ability to be resourceful and proactive when issues arise.
- High school diploma or equivalent.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Experience working in a retail or fast-paced customer service environment.
- Familiarity with office equipment (e.g., fax machines, printers, phone systems).
- Knowledge of local language (Swahili) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Generous paid time off and holiday benefits.
- Opportunities for professional development and career advancement within a large organization.
- Employee discounts on Naivas Supermarket products.
- A supportive and dynamic work environment.
- Pension scheme contributions.
How to Apply
If you meet the above qualifications and are ready to embark on an exciting career with Naivas Supermarket, we invite you to submit your application. Please ensure your resume highlights your relevant experience and skills. Click on the link below to apply for the job directly through our careers portal.