About Company
Join Career.zycto, a rapidly expanding tech services firm dedicated to innovation and client success in the heart of RAK Economic Zone. We’re building a team of passionate individuals who thrive on problem-solving and making a tangible impact. For a Technical Support Representative, this means an environment where your skills are honed daily, directly contributing to our reputation for excellence. We value proactive thinkers and offer pathways for professional growth within a collaborative, supportive culture. Discover a place where your expertise is celebrated, and every challenge is an opportunity to learn and advance your career. We empower our employees to deliver exceptional service, ensuring our clients receive top-tier technical assistance with every interaction.
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Job Description
Are you a proactive problem-solver with a passion for technology and helping others? Career.zycto is seeking an enthusiastic and skilled Technical Support Representative to join our dynamic team in the RAK Economic Zone (RAKEZ), Ras Al Khaimah, for an immediate start. This is an exceptional opportunity for an individual who thrives in a fast-paced environment and is eager to make a significant impact from day one. As a Technical Support Representative, you will be the frontline hero for our clients, providing crucial technical assistance and ensuring their seamless experience with our products and services. You will diagnose and resolve complex technical issues, guide users through troubleshooting steps, and offer solutions that go beyond expectations.
At Career.zycto, we believe in empowering our team members with the tools and knowledge to succeed. You’ll work within a supportive ecosystem, collaborating with senior technicians and other departments to deliver top-tier support. This role requires a blend of technical expertise, exceptional communication skills, and a customer-centric mindset. We are looking for someone who is not just technically proficient but also genuinely enjoys engaging with people, simplifying complex information, and turning potential frustrations into positive experiences. If you’re ready to jump into a challenging yet rewarding role, where your contributions are valued and your growth is encouraged, we invite you to apply. Your commitment to excellence and your ability to adapt to new technologies will be key to your success in this pivotal role within our growing organization.
Key Responsibilities
- Provide first-level technical support to clients via phone, email, and chat, addressing inquiries and resolving technical issues efficiently.
- Diagnose and troubleshoot hardware and software problems, networking issues, and system malfunctions.
- Guide users through step-by-step solutions, including configuring software, installing applications, and basic system optimizations.
- Document all support interactions, resolutions, and follow-up actions accurately in the helpdesk system.
- Escalate complex issues to senior technical support staff or other relevant departments when necessary.
- Maintain a high level of customer satisfaction by providing professional, courteous, and timely support.
- Stay updated with new product releases, software updates, and general technical knowledge relevant to the company's offerings.
- Collaborate with team members to share knowledge, best practices, and contribute to continuous improvement initiatives.
- Assist in creating and updating knowledge base articles and FAQs to empower self-service for clients.
- Participate in training sessions to enhance technical skills and product knowledge.
Required Skills
- Minimum 2 years of experience in a technical support role.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote desktop support tools.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to diagnose and resolve technical issues methodically.
- Strong customer service orientation and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with specific CRM or helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with cloud-based services and applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of an additional language (e.g., Arabic, Hindi, Tagalog) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Annual flight allowance.
- Professional development and training opportunities.
- Vibrant and supportive work environment.
- Opportunities for career advancement within a growing company.
- Generous annual leave.
- Modern office facilities in RAK Economic Zone.
How to Apply
If you are eager to embark on a challenging and rewarding career path with an immediate start, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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