About Company
Imagine a workplace where your keen eye for detail and exceptional service directly contribute to client success. Career.zycto is a dynamic recruitment firm dedicated to connecting top talent with leading opportunities across various sectors. We pride ourselves on creating a supportive culture where every team member, especially our Online Reservation Assistants, feels empowered to deliver outstanding results. Joining us means becoming part of a forward-thinking team that values precision, efficiency, and a seamless client experience.
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Job Description
Career.zycto is seeking a meticulous and customer-focused Online Reservation Assistant to join our vibrant team in Aroma, Awka. In this pivotal role, you will be the cornerstone of our booking operations, ensuring a seamless and efficient reservation process for our clients. We are looking for an individual who thrives in a fast-paced environment, possesses exceptional organizational skills, and is committed to delivering top-tier customer service.
As an Online Reservation Assistant, you will manage all aspects of our online booking systems, from initial inquiries to final confirmations. Your ability to communicate clearly and empathetically with clients, resolve issues promptly, and maintain accurate records will be critical to your success. This role offers an exciting opportunity to contribute directly to client satisfaction and operational excellence within a growing company. If you are detail-oriented, tech-savvy, and passionate about providing outstanding support, we encourage you to apply and help us continue to build lasting client relationships.
Key Responsibilities
- Manage and process online reservations, modifications, and cancellations accurately and efficiently.
- Respond promptly and professionally to client inquiries via email, chat, and phone regarding availability, pricing, and reservation details.
- Maintain up-to-date and organized reservation records and client databases.
- Provide comprehensive information to clients about our services, policies, and procedures.
- Troubleshoot and resolve any reservation-related issues or discrepancies, escalating complex problems to relevant departments when necessary.
- Collaborate with internal teams to ensure smooth service delivery and client satisfaction.
- Assist in generating reports related to reservation trends and client feedback.
- Continuously monitor online reservation platforms for optimal performance and data integrity.
- Adhere to company policies and industry best practices for data privacy and security.
Required Skills
- Proficiency in using online reservation software and CRM systems.
- Excellent written and verbal communication skills in English.
- Strong organizational abilities and meticulous attention to detail.
- Proven problem-solving capabilities and ability to work under pressure.
- Customer service-oriented mindset with a polite and helpful demeanor.
- Solid computer literacy, including experience with MS Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a reservation, administrative, or customer service role.
- Familiarity with the recruitment or hospitality industry.
- A National Diploma (ND) or Higher National Diploma (HND) in Business Administration, Office Technology Management, or a related field.
- Experience with live chat support and email management tools.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development.
- Paid time off and public holidays.
- A supportive and collaborative work environment.
- Access to modern office facilities and technology.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
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