About Company
Are you passionate about bringing clarity to complex IT processes? Career.zycto is a dynamic, forward-thinking organization dedicated to optimizing operational efficiency through robust documentation and knowledge management. We thrive on innovation, empowering our teams to deliver exceptional results. For an IT workflow documentation specialist, our collaborative environment offers the perfect platform to transform intricate technical procedures into accessible, actionable insights. Join us and play a pivotal role in shaping our foundational knowledge base, ensuring seamless operations and continuous improvement within a supportive culture that values precision and clarity.
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Job Description
Career.zycto is actively seeking a meticulous and highly skilled IT Workflow Documentation Specialist to join our growing team in Guildwood, Toronto. In this critical role, you will be instrumental in mapping, analyzing, and documenting our complex IT systems, processes, and workflows. Your expertise will bridge the gap between technical operations and clear, understandable documentation, ensuring consistency, efficiency, and knowledge transfer across the organization. This position requires a keen eye for detail, exceptional communication skills, and a solid understanding of IT infrastructure and operations.
You will be responsible for creating and maintaining comprehensive documentation, including process flowcharts, standard operating procedures (SOPs), technical manuals, user guides, system configurations, and troubleshooting guides. This documentation will serve as a vital resource for various stakeholders, from technical support teams and new hires to project managers and compliance officers. You will collaborate closely with IT engineers, developers, system administrators, and business analysts to gather information, conduct interviews, and translate intricate technical details into precise, accessible content.
Our ideal candidate possesses a strong ability to grasp technical concepts quickly and present them in a logical and easy-to-digest format. You will identify opportunities for process improvement, streamline existing documentation practices, and implement best practices in technical writing and knowledge management. This is an exciting opportunity to contribute significantly to our operational resilience and effectiveness, playing a key role in standardizing our IT workflows and ensuring our knowledge base is current, accurate, and easily retrievable. Join us in building a robust foundation for our IT future.
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Key Responsibilities
- Conduct in-depth interviews with IT teams and subject matter experts to gather information on current IT systems, processes, and workflows.
- Map and analyze existing IT processes, identifying bottlenecks, inefficiencies, and areas for improvement.
- Create, write, and edit clear, concise, and accurate technical documentation, including SOPs, user manuals, system configurations, network diagrams, and incident response procedures.
- Develop and maintain a structured documentation library, ensuring all documents are version-controlled, easily searchable, and up-to-date.
- Collaborate with various departments to ensure documentation meets their specific needs and aligns with organizational standards.
- Ensure all documentation adheres to established company guidelines, style guides, and regulatory compliance requirements.
- Train and support IT staff on new documentation standards and tools as required.
- Periodically review and update existing documentation to reflect changes in systems, processes, and technology.
Required Skills
- Exceptional written and verbal communication skills in English.
- Proven experience in technical writing and documentation for IT systems and processes.
- Strong analytical and problem-solving abilities to understand complex technical information.
- Proficiency with documentation tools (e.g., Microsoft Word, Visio, Confluence, SharePoint).
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent attention to detail and organizational skills.
- Solid understanding of IT concepts, infrastructure, and operations.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Technical Writing, or a related field.
- Certification in technical writing (e.g., CPTC) or IT service management (e.g., ITIL Foundation).
- Experience with diagramming tools such as Lucidchart or draw.io.
- Familiarity with Agile development methodologies and Jira.
- Experience working in a regulated industry with strict documentation requirements.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Access to cutting-edge technology and tools.
- Collaborative and supportive work environment.
- Modern office space with easy access to public transport.
- Company-sponsored social events and team-building activities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your qualifications and experience.
