About Company
Customers Bank, a subsidiary of Customers Bancorp, Inc., is a super-community bank with a vision for the future. With a strong commitment to digital innovation and client-centric service, Customers Bank provides a wide range of financial services to businesses and consumers across the United States. Our culture is built on a foundation of teamwork, entrepreneurial spirit, and a dedication to making a meaningful impact in the communities we serve. We believe in empowering our employees with the tools and flexibility they need to thrive, ensuring they can deliver exceptional service while maintaining a healthy work-life balance. Joining Customers Bank means becoming part of a forward-thinking organization that values integrity, innovation, and client success.
Job Description
Are you a highly organized, empathetic, and tech-savvy individual looking for a flexible remote opportunity to make a real impact? Customers Bank is seeking a dedicated Remote Client Support Coordinator to join our growing team, operating from the comfort of your home base in or around Reading, Pennsylvania. In this pivotal role, you will be the first point of contact for our valued clients, providing expert assistance, resolving inquiries, and ensuring a seamless and positive banking experience. This isn’t just about answering questions; it’s about building relationships, understanding client needs, and proactively finding solutions. You will navigate various digital platforms, communicate effectively through multiple channels (phone, email, chat), and collaborate with internal teams to escalate complex issues when necessary. With flexible hours, this position is designed for individuals who thrive on autonomy, possess exceptional problem-solving skills, and are committed to delivering service excellence without geographical constraints. We are looking for someone who can manage multiple priorities, adapt to evolving client needs, and contribute to a supportive and dynamic remote work environment. If you are passionate about customer service, eager to learn, and ready to embrace the future of work, we encourage you to apply.
Key Responsibilities
- Serve as the primary remote point of contact for clients, addressing inquiries and resolving issues promptly and professionally via phone, email, and chat.
- Provide comprehensive support for a range of banking products and services, including account inquiries, transaction assistance, online banking support, and general service requests.
- Accurately document all client interactions, resolutions, and follow-up actions in the CRM system.
- Identify and escalate complex or sensitive client issues to appropriate internal departments for advanced resolution, ensuring a smooth handoff.
- Educate clients on available digital tools and self-service options, promoting adoption and ease of use.
- Maintain a high level of product knowledge and stay updated on company policies, procedures, and service offerings.
- Contribute to a positive team environment through effective communication, collaboration, and constructive feedback.
- Adhere strictly to all banking compliance regulations and security protocols to protect client information.
- Manage a flexible work schedule effectively to meet client demands and team requirements.
Required Skills
- Minimum of 2 years of experience in a client-facing support role, preferably within banking, financial services, or a tech-enabled service industry.
- Excellent verbal and written communication skills with a clear, professional, and empathetic tone.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency with CRM software, ticketing systems, and standard office productivity tools (e.g., Microsoft Office Suite).
- Ability to work independently in a remote setting, demonstrating self-discipline and strong time management.
- High-speed, reliable internet connection and a dedicated, distraction-free home office environment.
- Adaptability and willingness to learn new technologies and processes quickly.
- Demonstrated ability to handle sensitive information with discretion and maintain client confidentiality.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, or a related field.
- Experience with specific banking software or financial technology platforms.
- Familiarity with regulatory compliance in the financial services industry.
- Previous experience working in a remote or hybrid work model.
Perks & Benefits
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Remote work stipend for home office expenses.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and career advancement.
- Employee assistance program and wellness initiatives.
- Supportive and collaborative remote team environment.
How to Apply
If you are passionate about client service and looking for a rewarding remote opportunity with flexible hours, we encourage you to apply! Please click on the application link below to submit your resume and cover letter.