About Company
Embark on a dynamic career journey with Career.zycto, a rapidly evolving tech firm focused on innovative digital solutions. We’re on the lookout for bright, enthusiastic individuals eager to launch their careers in a supportive, growth-oriented environment. If you’re passionate about technology and customer satisfaction, and aspire to make a tangible impact from day one, Career.zycto offers the perfect launchpad. Join a team where your natural curiosity and commitment to excellence will be nurtured, helping shape the future of digital product experiences.
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Job Description
Are you a tech-savvy individual with a passion for helping others and a desire to kickstart your career in the dynamic world of digital products? Career.zycto is seeking a motivated and enthusiastic Digital Product Support Assistant to join our growing team in Little India, Singapore. This entry-level position is an unparalleled opportunity for someone eager to learn the ropes of customer support, technical troubleshooting, and product knowledge within a fast-paced technology environment.
As a Digital Product Support Assistant, you will be the first point of contact for our users, providing essential assistance and ensuring their experience with our innovative digital products is seamless and positive. You’ll play a crucial role in troubleshooting common issues, guiding users through product features, and escalating complex problems to senior team members. This isn’t just about answering questions; it’s about understanding user needs, translating technical jargon into understandable language, and contributing to the continuous improvement of our products. You will gain hands-on experience with various support tools and platforms, develop strong problem-solving skills, and deepen your understanding of software functionality and user experience principles. Our commitment to your growth means you’ll receive comprehensive training on our product suite and customer service best practices, empowering you to confidently resolve user queries and contribute valuable insights.
We are looking for someone who is not afraid to dive into new challenges, possesses excellent communication skills, and has a natural aptitude for technology. If you thrive in a collaborative setting, are a quick learner, and committed to delivering exceptional service, this role offers a clear pathway for professional growth within Career.zycto. You’ll be part of a supportive team that values curiosity, initiative, and a proactive approach to learning. This role is perfect for recent graduates or individuals looking to transition into the tech industry, providing comprehensive training and mentorship to help you succeed and potentially advance into more specialized support or product development roles. Join us and contribute to a company that’s making a real difference in how people interact with cutting-edge digital solutions, where your input directly impacts user satisfaction and product evolution.
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Key Responsibilities
- Provide front-line technical support to users via email, chat, and phone, addressing inquiries and resolving issues related to our digital products.
- Guide users through product features and functionalities, offering clear, step-by-step instructions and best practices.
- Diagnose and troubleshoot common technical problems, documenting solutions and escalating complex issues to senior support specialists when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions using our internal ticketing system.
- Collaborate with product development and quality assurance teams to identify recurring issues and contribute to product improvements.
- Stay up-to-date with product updates, new features, and industry best practices to continuously enhance support quality.
- Contribute to the creation and maintenance of support documentation, FAQs, and self-help resources for users.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- A genuine passion for technology and digital products.
- Ability to learn quickly and adapt to new software and tools.
- Customer-centric mindset with a desire to help others.
- Basic computer proficiency and familiarity with common operating systems and web browsers.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Diploma or equivalent qualification in IT, Computer Science, Communications, or a related field.
- Previous experience in a customer service, retail, or hospitality role (even non-tech related) demonstrating client interaction skills.
- Familiarity with CRM software or helpdesk ticketing systems.
- Experience with online collaboration tools (e.g., Slack, Microsoft Teams).
Perks & Benefits
- Comprehensive training and mentorship program.
- Clear career growth opportunities within the company.
- Dynamic and supportive work environment.
- Health and wellness benefits.
- Modern office located in the vibrant Little India district.
- Team building activities and social events.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your enthusiasm for technology and customer support. We look forward to reviewing your application!
