About Company
Ready to kickstart your career in the thriving telecommunications sector? Career.zycto is expanding its operations in Calabar, offering an exceptional opportunity for an entry-level professional. We are a forward-thinking firm committed to fostering talent and providing a clear pathway for career progression. Here, you’ll gain hands-on experience with cutting-edge technology, receive comprehensive training, and be mentored by industry experts. Join our dynamic team where every voice matters, and contribute directly to enhancing customer connectivity and satisfaction across Nigeria. Discover a supportive culture that values growth and innovation.
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Job Description
Career.zycto is seeking a motivated and enthusiastic Entry-Level Telecommunications Support Representative to join our growing team in Calabar. This is an incredible opportunity for individuals passionate about technology and customer service, eager to dive into the dynamic world of telecommunications. As a Telecommunications Support Representative, you will be the first point of contact for our valued customers, providing exceptional support and resolving their technical issues related to our diverse range of telecommunications products and services.
Your day-to-day will involve diagnosing and troubleshooting technical problems, guiding customers through solutions, and ensuring a seamless experience. This role is perfect for someone who is a quick learner, possesses excellent communication skills, and thrives in a fast-paced environment. We believe in nurturing talent, so comprehensive training will be provided to equip you with all the necessary knowledge and tools to succeed. You’ll learn about network configurations, data services, voice communication protocols, and more, becoming an invaluable asset to both our team and our customers. You’ll work closely with senior technicians and customer service managers, gaining insights into complex telecommunications infrastructure and operations. This role is not just about fixing problems; it’s about building lasting customer relationships and representing Career.zycto’s commitment to excellence.
If you’re looking for a launchpad for a rewarding career in an essential industry, where your efforts directly impact customer satisfaction and connectivity, then we encourage you to apply. This position offers significant opportunities for professional development and advancement within the company as you grow your expertise in telecommunications. Join us in making a difference in how people connect.
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Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, addressing inquiries and resolving issues related to telecommunications services (internet, voice, data).
- Diagnose and troubleshoot technical problems efficiently, guiding customers through step-by-step solutions or escalating complex issues to appropriate senior support teams.
- Educate customers on product features, service usage, and best practices to enhance their overall experience.
- Document all customer interactions, technical details, and resolutions accurately in the customer relationship management (CRM) system.
- Collaborate with internal teams, including network operations and field service, to ensure timely and effective problem resolution.
- Maintain up-to-date knowledge of Career.zycto’s products, services, and industry best practices.
- Participate in ongoing training and development programs to enhance technical skills and customer service capabilities.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure high-quality service delivery.
Required Skills
- High School Diploma or equivalent; OND/HND in a relevant field is a plus.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to technical challenges.
- Proficiency in basic computer usage and navigating software applications.
- Ability to learn new technologies and systems quickly.
- Customer-centric mindset with a passion for helping others.
- Ability to work effectively in a team-oriented environment.
- Patience, empathy, and a professional demeanor under pressure.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-telecom related).
- Basic understanding of telecommunications concepts (e.g., broadband, Wi-Fi, mobile networks).
- Familiarity with CRM software and ticketing systems.
- Fluency in additional local languages relevant to Calabar (e.g., Efik, Ibibio) is an advantage.
Perks & Benefits
- Comprehensive paid training and continuous professional development programs.
- Health and wellness benefits.
- Performance-based incentives and bonuses.
- Opportunities for career growth and advancement within a rapidly expanding company.
- A supportive and collaborative work environment.
- Exposure to cutting-edge telecommunications technology.
- Paid time off and holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights any customer service experience and your enthusiasm for the telecommunications industry. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
